LIDS Sports GroupReviews of lids.com

Excellent choix d articles de sport à l effigie d équipes professionnelles, j ai commandé au moins une quinzaine de fois pour des casquettes, chandails ,mlb et nfl , j ai toujours eu de bons deals et services dans des délais raisonnables , certaines livraisons peuvent arrivees en deux temps dependamment de la provenance.

Still waiting for a discount that was offered to me. The site used to offer decent discounts, now it's nothing. Overpriced hats that I will not purchase at full price. Company has gone to shit the past few months. Keeps getting worse.

First of all. You all need to get rid of the automated system. It can't tell the difference between a F and a S. I had to keep repeating myself over and over. Then it finally hung up on my. I had to call back again. I asked to speak with a supervisor and I got Jesse who's is customer services who was a waste of my time. Why would she suggest that I call the same store I left to complain to her about her management skills. This is the 2nd time I've had to deal with your rude Supervisor on returning an item with a receipt..She should not be in management. She's very unprofessional and dosen't know how to talk to people!. After dealing with you automated system. It makes sense. She does not deserve the title of Management. Put her in the stocking department! I would like someone to follow up on her Rude Conduct.

I ordered a hat for my son for Easter and it was supposed to be here the Thursday before. Well here it is now the Monday after and still hat. All they can tell me is if it's not here by tomorrow to contact them again. I will never waste my money with this company again.

I ordered an XT Large T-shirt that was 40 bucks. They sent me a T-shirt that was wide enough for a wwe wrestler but so short, it would not even come to the top of my jeans. It was literally a perfect square almost. Terrible terrible product. And when I reached out they said oh well sorry you can send the other one back and hopefully maybe possibly we might can do an exchange FOR THE SAME SHIRT. Lol. Nah I'll eat the 40 bucks and just never order from there again. So disappointed in this place. If I could have given a zero I would have.

Customer Service is truly another level of DISPRESPECT to the american consumer. The automated support is a waste of time, only to forward you to an english-as-second language call center. Once there, you wont be able to understand your agent. If you try the social media support on X, they will not be of any help as they are not REALLY LIDS support, just a PR team. Once you waste you time with all of this, you can attempt to email the LIDS team direct, but again, this is a two to three day wait, with the helpfulness of directing you to a physical location where you actually might get the help you need. In other words, spend your money elsewhere and save yourself some heartach and wasted time.

Incredibly poor customer service and they are using the worst delivery service I've ever witnessed in Canada: Apple Express. I ordered a Cap, they tried to deliver twice in the span of 2 weeks and somehow managed to get the address wrong both times, followed by 7 days of rescheduling. It's been almost a month and my items are still travelling around the city while the driver can't be bothered to use the buzzer. Lids' customer service refuses to reach out to the courier nor want to provide a refund. I can say without a doubt I'm never purchasing from Lids again. Just a waste of your energy and time.

Ordered a jersey, it was too large, wanted to exchange it. They only offered returns not exchanges. Had to pay $11.60 to return the jersey, and then would had to pay more for a replacement as it was no longer on sale. Terrible customer service.