LIDS Sports GroupReviews of lids.com

Stay away from Watford branch I visited store today lady on till So rude Very poor service Avoid Watford branch rubbish

Crappy return policy and cheap products. They arrived damaged and returns or refunds is a hassle . Find another company to purchase your items. This company is awful.

I had to Google if this was a legit company and of course it supposedly is. My husband even mentioned they are huge and in malls. I ordered him a Father's Day gift I was excited about. It said label created two days later then nothing for two weeks. The AI chat bot refused to give me to a real person. Finally they emailed me saying to contact them today since the item was never shipped, not lost with FedEx but never shipped period. Now they want me to wait another few days after they told me to contact them today specifically. I probably have to go to my credit card company. This wasn't a small hat purchase. It's a $179 item. I did get it on sale a bit which was nice. Now the item is out of stock so they can't send a replacement although at this point they're sending me on a goose chase and not refunding the money. They first asked if I wanted store credit and I wanted to laugh out loud. I will never use this company again. People can say what they want about places like Temu but I've never had this issue when an item gets lost. They actually have terrific customer service unlike Lids. Horrific service. This goes to show those cheap AI chat bots can't replace humans. Get your crap together, you are supposedly a large successful company. Your poor customer service agents have to follow your horrible policies and are actually very sweet to work with but their hands are tied.

Ordered a custom hat. They waited 3 weeks to tell me they can’t properly digitize my logo, and they kept my money and won’t respond. Actual scam. I placed this order in store. Disgusting business practice to just take $39 from someone, and refuse to give it back when you can’t provide the service you were paid for.

Lying and stealing money!

I would give it zero if I could, I made an order on April 13, made the return on april 23rd and it is now june 4th and i still havent recieved my money back and all they have sent me is a 20% off coupon. customer service is trash

This company is horrible. Their contact link on their website does not work. Neither does their chat function. I had to search for the head office and then was sent to an automated service which was not helpful. I finally got in contact with somebody and my return is taking over two weeks. This is horrible customer Service Service. Save your money and shop somewhere else.

Horrible experience. I ordered one item, 3 weeks later got a cancellation email that it is out of stock. The website said it is still in stock. Decided to order something else to not risk it with the same item again and received an email that the new item is delayed. Customer service told me it is out of stock with no expected fill date. The website still said in stock for this item as well. The birthday gift is now ridiculously date. I cancelled the delayed order myself to not waste more time with them. They offered me a coupon probably because they will never fill the order anyway. I told them to save it as I will never order from them again.