Liberty HealthShareReviews of libertyhealthshare.org

Response from Liberty HealthShareJan 11, 2023

Hello, Lee Liberty HealthShare is not insurance. We are a non-profit, Christian healthsharing ministry in which members share medical expenses with each other. As you noted, we do require members to submit expenses and all required documents within 180 days in order for them to be eligible for sharing. We would like to learn more about the issue you are having and put you in contact with someone that can help. Unfortunately, we are unable to locate your membership. Please reach out to our Member Resolution team at (855) 585-4237 and we hope to help!

Response from Liberty HealthShareDec 29, 2022

Thank you for your feedback. When members join Liberty HealthShare, we explain that as a part of a health sharing ministry, members share one another’s medical expenses through voluntary giving and not due to any contractual obligations. Liberty HealthShare serves only to facilitate the mutual sharing, directing member’s gifts to those who have eligible expenses. One of the unfortunate limitations we have as a health sharing ministry is the ability to provide a timeline of sharing. We are limited to sharing only the amount received from our members’ monthly contributions as we do not have a reserve available to draw from. As our health sharing ministry grows, we will continue to educate potential members and our current members about health care sharing to prevent concerns from happening now and in the future. We would appreciate the opportunity to discuss your concerns more in depth, please reach out to our Member Resolution Team for further assistance.

Response from Liberty HealthShareDec 19, 2022

HS, Thank you for sharing your review with us. Here at Liberty HealthShare our member experience is a top priority, and it is important to us that we take the time to listen and fully understand our member’s needs and assist to the very best of our ability. We are unable to locate your membership, however if you have a medical expense that needs attention please give us a call, and request to speak with our “Member Resolution Team” so we may assist in finding a resolution for you.

Response from Liberty HealthShareDec 7, 2022

Dear Tom and Deb, Thank you for sharing your experience with us. I’d like to offer some clarity and advise that we do intend for your eligible medical needs to be shared. As a healthsharing ministry, we are always constrained by finite resources and can only share what is received in member contributions. We have been very transparent in informing all of our members through our monthly newsletters of where we currently stand with sharing into pre-2022 expenses. If you have additional questions or concerns, please contact our Member Services team so we can further assist you.

Response from Liberty HealthShareDec 7, 2022

Melanie, Thank you for leaving us a review. If you believe you were overcharged, please reach out to our Member Services department to review these charges. Upon review of your membership and the expenses mentioned, I would like to advise that vaccinations are indeed a sharable expense. However, for children over 13 months old, the vaccinations are first applied to your Annual Unshared Amount and shared once you’ve met this total “out of pocket” cost. We could not find any apparent processing issues. We welcome the opportunity to further discuss any billing issues you may have, please contact our Member Resolution department and one of our advocates will be more than happy to assist you.

Response from Liberty HealthShareNov 8, 2022

Dear Scott, Thank you for sharing your feedback. We understand your frustration and have made necessary efforts to obtain the required information from you. We have assigned a Member Resolution Specialist to work with you to find a resolution on this matter. We instituted our timely filing requirement in 2019 to ensure our members are following our mission and being responsible stewards of the community's resources. Our members are required to submit their expenses with all required documentation within 180 days of the date of service. This is a very imperative part of our Sharing Guidelines. Please, do not hesitate to reach out for further assistance.

Response from Liberty HealthShareNov 7, 2022

Joy - Thanks for taking the time to leave a review. Over the past several years we have developed a backlog of expenses. This is true. Due to the fact that we tried to be all things to all people, a sort of catch all for our members’ medical expenses, whether large or small, Liberty HealthShare did its best to facilitate the sharing of all members’ eligible medical expenses. Therefore, we have made decisions to amend our sharing guidelines in order for our members to share each other's true burdens. We have been very transparent about the backlog and our plans to address it. We continue to update active sharing members via monthly newsletters, and they can see that year-to-date we have reduced the total amount of the backlog by more than 27%. Regarding expenses created in 2022, members have been sharing over 99% of these within 120 days and have remained consistent in this throughout the year. Since you left Liberty HealthShare in 2021, our customer service has improved tremendously. Member services is doing an exceptional job of educating our members, providing concise and knowledgeable information, and overall providing a very positive member experience. This has been proven in the recent reviews across many platforms. Liberty HealthShare continually strives to improve the HealthSharing experience by being transparent, available and shepherding the Christian tradition of healthcare sharing through prayer, education, personal responsibility, and stewardship of the communities’ resources.

Response from Liberty HealthShareNov 1, 2022

Hello Marqui, Thank you for bringing this to our attention. Unfortunately, as this expense was in 2021, it is considered part of our pre-2022 backlog. Your expense is eligible for sharing and we have full intention of doing so. We cannot, however, promise a timeframe for sharing it. We are being transparent about the backlog and our strategic plans to reduce it over time. We are working continuously to resolve the issue quickly and carefully to continue to bear one another's financial burdens.