Liberty HealthShareReviews of libertyhealthshare.org

I have never been helped so thoroughly as I was today by Ketrina! 😊 I have been calling and calling Liberty for over a week asking for about 9 bills that were incorrectly processed by Liberty. I spoke to several customer service representatives, including a supervisor, who all promised I would receive call backs for managers. I did not receive one phone call back - ever! Needless to say, this occurred after I had been a Liberty client for almost 10 years. I did not feel like a priority to Liberty nor did I feel like Liberty cared about me. I was in current need of medical services but was denied by the provider until these bills were paid even though they were not my responsibility. I had stated my emergency situation each time I called in but my issue was not treated in an emergency like fashion. Today when I connected with Ketrina, she was extremely helpful, polite and knowledgeable GOING ABOVE AND BEYOND spending an hour and 17 mins on the phone with me to clear up the issues with Liberty’s system. She also was gracious enough to allow me to add the provider to the phone call to request these bills be placed on hold so that I could get the service I needed while Liberty was reprocessing. Having a caring spirit is an attribute which is lacking in most customer service employees that I come in contact with on a daily basis. They may be able to do their job correctly but that’s the minimum effort. Not Ketrina though! She truly cares! I understand why she has achieved her position as a manager. I would highly recommend Ketrina and nominate her as much more than a true customer service provider! 💗

Loris was so helpful and kind!!!

Since I joined at getting my 1st ever job in late-2014, Liberty Healthshare (L.H.S.) has been pretty great. Not perfect, but it's not failed me yet. Also, being able to read of each other's health-issues (and/or their loved-ones), and pray for each other has been quite nice. No medical bills so far has been left unpaid. (The most stressful issues I had dated back to 2015-2016, when I still had healthcare-providers who didn't participate and required me to send the already-paid bill for reimbursement. Their persistent refusal to just send me the bill in the mail to send to L.H.S. made me drop them. Since then, no issues.) Thankfully, I'm healthy, so my healthcare needs are very little per year. Hence, my annual-checkup bills have been without issue. I suffered a car-accident in late-2020 while on the job. Thanks to worker's compensation & L.H.S., the bill finally came to me by the middle of 2021… for a mere $49.16. (I paid it like lightning and saved the e-mailed receipt! lol) Adding the 2020-submitted bills reported on my ShareBox-account, that should be over $2.5k if not for L.H.S.! I can understand from other reviews here (& other sites) serious issues of unpaid bills, and to them it saddens me that their experiences did not fare well in their cases. (God help them! 🙏) Thankfully, L.H.S. has been trying to address this since 1 January 2022, and has paid-off about ⅔ of its bill-backlog (as per the 16 July 2024-edition of the e-mail monthly newsletter, about 2.5years' worth of effort from us members & the admin.'s. So God willing, L.H.S. should be debt-free in a year & 3 months? 🙏). God willing, the improvements & reforms will continue! God willing (after the obligations are fulfilled), L.H.S. will be able to reach and keep the delicate balance of compassionate generosity as per its noble, Biblical mission & necessary fiscal-responsibility that will make it a sustainable & stable healthcare-financing solution so deeply needed in our troubled world today. 🙏

Although there are things about Liberty Healthshare that make me want to pull my hair out, this review is about my recent 'phone call to them. I needed to file a claim for my annual wellness visit. Call was answered immediately. I was cordially greeted, directed to exactly where I needed to go on the website and helped to find all I needed to file. Very efficiently and kindly.

We have had nothing but positive experiences with Liberty HealthShare! From their customer service, to quick turnaround on claim payment, to the easy to use website. I am excited about the supplemental plan for when I get on Medicare!

Liberty Health Share is a wonderful health ministry. Every time I needed to use my health share, they were very prompt. Whenever I had any questions, they were most helpful. I never once had an issue with them and I highly recommend them to anyone who needs health insurance. I have been a member since 2017.

Liberty Healthshare has cared for our family for the last 7 years. We serve Christian education overseas and appreciate the inclusive Christian spiritual foundation of the organization. Their customer service team is superb, with knowledgeable and caring people who are easily available online. Healthcare documentation and processes can be complex and even tiresome, but Liberty continually works at refining the processes to make them transparent and doable. We are an older couple and the ministry of Liberty has allowed us to serve overseas with a peace of mind.

They are always very helpful! She answered all my questions. Thank you kindly, Paula