LiberNovoReviews of libernovo.com

Die Lieferung bzw. der Bestellablauf ist eine Vollkatastrophe. Ich habe rund 6 Wochen auf meine Lieferung gewartet und diese kam in drei Teilen zu sehr weit auseinanderliegenden Tagen. In 30 Jahren Online-Bestellungen gehört diese Abwicklung zu den Schlechtesten. Der Bürostuhl selber ist so "naja". Wenn man es am Preis festmacht, dann ist es zu teuer bzw. nicht zu Ende entwickelt, wenn man es gegen China Stühle vergleicht, dann ist es OK. Der Stuhl ist mir schon mehrfach nach vorne gekippt, wenn ich auf der Kante saß, was mir ebenfalls in 30 Jahren noch mit keinem Stuhl passiert ist. Kurzum: Interessanter Stuhl, nicht zu Ende entwickelt, extrem schlechte Abwicklung, würde ich aktuell nicht nochmal kaufen. Update 13.01. zur Antwort: Die Kommunikation findet ausschließlich auf Englisch statt. Hilfestellung gab es bislang gar keine. Die "Schneestürme" sind eine Ausrede, da die Lieferung eines Büro-Stuhls in einer Bestellung verzögert über 3 Lieferungen erfolgt ist. Der Ablauf, der Support, die sprachliche Wertschätzung ist absolut nicht gegeben. Absolut nicht zu empfehlen.

I purchased the footrest through the website and was told it would arrive within 5 to 8 business days. After that time passed, I had no information about my order, so I contacted them and was told it would be shipped in early January. It is now January 11th and I still have no updates. I have contacted them again and they do not reply, and on the website, my order does not even appear in the order search section. Fortunately, I paid through PayPal, reported the issue, and got my money back. Do not buy from this company, as they are not trustworthy.

I have pledged on kickstarter within first 1500. There were promises and assurances in kicstarter updates about the delivery times that were never kept. When I finally received the chair, it did not come with anything else. All the kickstarter rewards and the footrest itself which I payed for were not present. They never informed me about this. I had to found out about it on the internet discussions. Month after receiving the chair, I still don't have the footrest and rewards and still have not received any email from the company about the fact that it was no present during the chair delivery or when should I even expect it. They assured me in email, when I contacted support, that the orders are being delivered strictly by the order number and region. Yet someone else from EU country (my region), from country right next to mine, who was late pledger, already has his footrest and chair.. So they just straight up lied about that as well. The chair itself is nice, but I would advice you to stay away from the company.

Customer service is non existent. Does not reply to emails and the phone number never goes through.

Honest review: The problems go well beyond the seat being too small. The seat is slippery, the armrests move out of place too easily, and the lumbar support buttons are positioned in a way that makes them too easy to press accidentally. The wheels do not slide well due to the material they are made from, and overall the chair is uncomfortable. The concept of the chair is good, but the build quality is very poor. I would prefer the option to pay more in exchange for build quality comparable to Herman Miller. I hope a future iteration will reach that level. But the worst of everything is the support that takes days to reply, despite being Ai generated, contains wrong information, is unhelpful. They also do jot accept returning the chair unless you pay half the shipping. Bottom line: stay away from this chair.

Customer service is almost next to none regardless of how good the product. Purchased for three days. Pay for the premium. But not service, no tracking on shipment. No way to tell where it is. Worrying not getting it before Christmas. I have decided to cancel it for refund. I usually dont rate products but paying for a premium chair and not getting serviced. Its bad. I bought a $2000 desk. Tracking was up front and i got my product in 5 days.

I would rate the chair, but I still haven't received it. I placed my order in August though Kickstarter, with an estimated delivery date of October. This was changed to mid-November. When that date passed I was told it was "in the queue" and would be priority shipped right away. A few weeks later I was told it was for sure going to be shipped by Dec 5th. It is December 18th now, 4 months after they took my money, and still no chair, shipping date, or communication from the company.

No communication after I bought the chair. Three weeks later no response to emails and chats. DO NOT BUY... its a scam!