LiberNovoReviews of libernovo.com

Libernovo does not honestly preserve poor ratings to artificially inflate their ratings. I am going to review both my experience with their support and with the Omni chair. With regards to their support: it takes days-weeks to get a reply from them, if ever. Support is poor, to say the least. For the chair: I am on the taller side at about 6'1" and 190 lbs. I bought this chair to help alleviate by back pain, since the ratings seemed good at the time. Though the chair is advertised to dynamically adjust to the body of the user, I can confirm that function is very limited. There is no vertical lumbar adjustment on this chair, and it does not fit the contour of my back at all. This results in lower and upper back pressure, which is very uncomfortable by the end of the day. Additionally, the chair is creaky and built out of cheap plastic. They spend a lot of money on advertising and influencer placements. Warranty support is not long, so I don't expect the $1k investment to last long. I will return if they ever email me back.

J'ai participé au projet sur starter, j'ai reçu tous les éléments. La chaise est vraiment agréable et à des fonctions que d'autres chaises n'ont pas. Ils ont été forts, généreux avec des Goodies en plus également

Ordered a chair through eu.libernovo on the 6th of Feb 2026. It is now two weeks, 10 business days, later and it is still Unfulfilled on my order. They say orders are typically processed within 1–2 business days and up to 5 during peak periods. Then 5-10 business days for delivery. Have tried contacting them via email, Facebook and Instagram with no replies. Seems customer support doesn't exist. Don't even know if the chair does. UPDATE - 24/02/2026 Contact with customer support. Order has been shipped. The New Year holiday, 12th-23rd of Feb, caused a "2" week delay. This seems more reasonable with my order being on the 6th PM. Therefore only having ~3 working days before their Festive period. Would have still been great to know it would have been a delay till the festivities were over. Will update here once its arrived and its status. FINAL UPDATE - 04/03/2026 26 days later, I had to collect my chair as FedEx was messing me around. So far Char 5 stars! Finally a char that fits me and full of features. If you are willing to deal with the slow customer support/long delivery times then this is a no brainer. I do hope they solve their support and stop to use FedEx.

Completely unresponsive customer service, feels like a scam.

WARNING: DO NOT ORDER FROM THIS COMPANY Order #2210 - Paid €1,154.00 on February 3, 2026 Today: February 19 - 16 DAYS later ✅ Payment processed instantly ❌ No shipment (should have arrived per their timeline) ❌ No tracking number ❌ No response to 3 emails (Feb 16, 18, 19) ✅ Marketing emails still arriving perfectly THEY CAN SEND ADS BUT CAN'T ANSWER A €1,154 CUSTOMER ABOUT THEIR MISSING ORDER. Their own site promises: 1-2 days processing + 48h shipping + 5-10 days delivery. It's been 16 days - where is my chair?! Filed complaints with: EU Consumer Centre Bulgaria Bulgarian Consumer Protection (КЗП) Bank chargeback in process Check other 1-star reviews - SAME PATTERN EVERYWHERE: Money taken, product vanishes, support ghosts you. LiberNovo: You have 24 hours to respond to Order #2210 with tracking or refund before I escalate further. BUYERS: Save your money. Buy from companies that actually deliver and respond to customers. Order #2210 | Feb 3, 2026 | €1,154 | 16 days - NO PRODUCT, NO RESPONSE --- UPDATE (Feb 24, 2026): Company provided tracking 889022100791 after this review was posted. However, checking FedEx tracking shows: - Status: "Shipment information sent to FedEx" - Ship Date: "Will be updated soon" - NO pickup scan, NO transit status This means they created a SHIPPING LABEL today (Feb 24) but the package is NOT actually shipped yet. Timeline: - Feb 3: Paid €1,154.00 - Feb 16-19: Sent 3 emails - all ignored - Feb 20: Posted this Trustpilot review - Feb 24: Label created (21 DAYS after payment!) Creating a shipping label ≠ shipping the product. Many sellers use this tactic to buy time and calm customers. I'm monitoring tracking daily. Will update again when FedEx actually picks up the package and it's in transit. Until then, my 1-star rating stands. To other buyers: Don't be fooled by tracking numbers. Check if package is ACTUALLY moving, not just "label created."

I rarely leave negative reviews, but this experience has been unacceptable. My chair order is now more than five weeks overdue. Despite contacting customer support multiple times, I have not received a confirmed delivery date or a valid tracking number. The only responses I have received are vague assurances that the order is “coming,” without any concrete or verifiable shipping information. At this stage, this is not a minor delay — it is a complete lack of transparency and accountability. As a customer, I expect clear communication and proof of shipment, neither of which has been provided. I have made several good faith attempts to resolve this directly with the company before posting this review. Unfortunately, the situation remains unresolved. I strongly advise potential buyers to consider this risk before placing an order.

Keine Information über den Lieferzeitraum Kundendienst ist überhaupt nicht zu erreichen und reagiert gar nicht auf anfragen

One of the biggest mistake that I ordered from Libernovo. Almost a month spent without any reply from support about my order status.