Consumer
The app had a few glitches
The app had a few glitches. Currently have to let my card lapse because I can’t go into my branch to verify my card! I use the online service for a REASON!
libbyapp.com is listed under Books & Magazines.
libbyapp.com (libbyapp.com) has 119 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Books & Magazines · Kansas City, Missouri
Excellent

Books & Magazines · San Francisco, California
Excellent

Books & Magazines · Georgetown, Kentucky
Excellent

Books & Magazines · Dover, Delaware
Excellent
Showing 92 reviews with 1 star · Clear filters
Consumer
The app had a few glitches. Currently have to let my card lapse because I can’t go into my branch to verify my card! I use the online service for a REASON!
Brain B.
It used to sync across devices but has not for many months. I've been in contact with support and even ran through several exercises with them and they never could figure out the problem. "So sorry!" Now, each time I go to libby.com, it doesn't even know who I am and I have to re-enter my library card and even then it won't sync. It's rapidly approaching a useless state. And....they don't care.
Firstname L.
Compared to the Overdrive app, libbyapp appears to have been written by people who have no clue about user-friendly GUI's.
James S.
Patriotic wreath not as advertised. I paid 5 times the value of a 1/8 inch board painted on one side. The white was not white and blue was very dark. Website displayed pictures/information appeared from another source. Do no buy from this or related websites. They are selling misleading pictures of products.
John D.
If you are going to eliminate consumer choice on which audiobook app to use, you should at least include the features of the best audiobook apps. This is barebones and really substandard.
Ewan W.
Very hard to download audiobooks, they keep stalling halfway through, or even worse only download the prologue
Jan A.
Just bring back overdrive! It was simpler, quicker and better in every way!
Victoria
First, I refuse to download their app as I see no benefit or utility for me. I only use the web based online version, but these comments hold true across all platforms. * I assume for their convenience they optimized the Libby design for display via their app, or, in a pinch, online via a phone screen. The online version as displayed on a laptop or PC is full of wasted white space, repetitive and useless links, fewer items per line, visually difficult to scan. Then you scroll and scroll and scroll down...hoping to see something interesting. * Then I can't find decent reading material! Normally I browse library content, looking for something interesting. That's how I found a number of enjoyable authors....Louise Penny, Donna Leon, Ruth Downie... On Overdrive I checked frequently to immediately view the general collection books as they popped up, whether currently available or not and across all subjects and types. It seems most of what Libby displays are crummy romance novels. Certainly Overdrive didn't seem to display this much drek. Is there some algorithm at work? Does Libby force this mix of product on the libraries or is this actually what my library is chosing? * As to the frequent complaint about audiobook streaming requirement...it was always annoying and glitchy. But I do understand why it was done, so we could not steal copies of audiobooks. Is this some plan to make libraries so worthless we will stop using them? I actually dread the day I will stop accessing my library's content because Libby has made it so inconvenient. The dumbing down of the American public at work.