Lian FootwearReviews of lianfootwear.com

Very disappointing experience. The shoes arrived without even being in a proper box, which already gave a very poor first impression. The quality was far below what was advertised — the materials felt cheap, poorly made, and there was a strong glue/chemical smell right out of the package. The website does not clearly disclose the materials, which is misleading given the difference between what is shown online and what is actually received. What you see is not what you get. The return process was extremely difficult. Despite advertising an “easy return,” I was told I would need to pay for return shipping to China, which is very expensive and not reasonable for customers. This was not clearly disclosed upfront. Ultimately, I was unable to return the shoes because they would not accept the return unless I paid all the associated fees, making the return process impractical. Another major red flag: it is extremely difficult to leave a review on their website, which raises concerns about transparency and how customer feedback is managed. I strongly recommend checking independent reviews before purchasing. I wish I had.

These shoes were advertised as orthopedic. There is no arch support. Flat and hard inside. My first email to them was never returned. When I reached out a second time, I was told I would have to return to China for a full refund but pay international shipping rates myself and it was a very lengthy process. Or the alternative was to keep the shoes and get a whopping 10% refund off what I paid. Shoes that are too uncomfortable to wear.

I've bought hundreds and hundreds of pairs of shoes and sports shoes and these are definitely not worth the $60 price tag. The canvas it's definitely lesser quality not very durable looking or feeling. The souls are poor quality. The toe is definitely lesser quality rubber. And they certainly are not very comfortable, so I'm not sure how they got to say they are orthopedic quality. They really got me on this one. I would return them but I will not put out any more money for this shoe. Fair warning do not waste your money !!!!

I chose a size 7 and for some reason it went back to size 3 when I had to go back and re select the shoes because i selected quantity 2 in error and i contacted the company before i received because i saw the error and wanted to know if it shipped already they finally contacted me and said it shipped but didnt respond about the size error then i got it so now i have to return it to China and its gonna cost me alot of money to ship back probably more then what i paid for and it will take a long time according to them or keep it even though i cant fit them and only get 10% back. I really like the shoes but HIGHLY disappointed on how they handle the return process. They mention exchanges but this issue doesnt qualify..i would give 0 stars if i could.UPDATE 3/27/26 :They emailed me:Hi Thank you for your message. If the issue is related to sizing or color preference, we handle this differently from refund requests. To resolve this efficiently, we can offer the following option: - we send you a replacement in the correct size or preferred color - you keep the original pair - you only cover a fixed reshipping cost of $9.95 This option avoids international return shipping and allows you to receive the correct item much faster. If you would instead prefer to pursue a refund, this can be done through the standard return procedure as outlined previously. Please let us know how you would like to proceed.I RESPONDED AND AGREED TO THE SOLUTION And said I would pay the 9.95 but a few hours later they backtracked on their offer and said only giving me 20% no return. THEY ARE BEING DISHONEST AT THIS POINT AND AT THIS POINT SHOULD BE REPORTED

I received updates on my order throughout my wait. When my shoes came, I loved them!

I love the way these shoes look….Classic, but with a nice height boost compared to traditional sneakers. Shipping updates by email helped me track the order so I knew when to expect them. The only reason I’m not giving them 5-stars is that they don’t offer as much arch support as I expected. (Granted, I only wear shoes with extra arch support instead of standard footwear, so I’m quite particular.) This was easily remedied with some slip-in arch support inserts, so now they’re perfect. These shoes are cute for casual occasions when you want something more appealing than boring old tennis shoes. I’m sure I’ll be getting more!

Shoes is very light, feels like you’re not wearing anything. I ordered 5.5 size, a little wide but with a good socks, it works. Fast delivery too. 👌👌👍

The shoes are beautiful, sturdy and comfortable. The customer service team will provide help when you reach out and go beyond for their customers. Definitely worth the money!