Lian FootwearReviews of lianfootwear.com

Response from Lian FootwearMay 22, 2026

Hi Margie, We’re truly sorry to hear how disappointed you are with your experience, and we completely understand your frustration. It’s especially upsetting to hear that you recommended us to others and then felt let down by the product and return process. We sincerely apologize that the item did not meet your expectations. Please know that we never want any customer to feel ignored or unsupported, and feedback like yours is taken very seriously by our team. We are continuously working to improve both our products and overall customer experience, including the return process. We genuinely appreciate you taking the time to share your feedback, and we would still welcome the opportunity to assist you further and work toward a fair resolution directly. -Lian Footwear Support Team

Response from Lian FootwearMay 22, 2026

Hi Jane, We’re truly sorry to hear that your experience did not meet your expectations. We understand how disappointing this must have been, especially after attempting to cancel your order shortly after it was placed. We sincerely apologize for any frustration caused regarding the product expectations and overall experience. Please know that we take feedback like this seriously, as it helps us continue improving both our products and service. If you still need assistance, we’d be more than happy to review your concern further and work toward a resolution with you directly. Thank you for sharing your feedback. -Lian Footwear Support Team

Response from Lian FootwearMay 22, 2026

Hi, We’re truly sorry to hear that the item did not fit as expected, and we completely understand how disappointing and frustrating this experience must have been for you. Please accept our sincere apologies for the inconvenience caused. Please accept our sincere apologies for the inconvenience and disappointment caused. We understand your concerns regarding the sizing issue, and we regret that the item did not meet your expectations. We have received your email regarding the return request, and our support team will continue assisting you directly to help review the issue and provide the available return options. -Lian Footwear Support Team

Response from Lian FootwearMay 22, 2026

Hi Pamela, We’re very sorry to hear about your experience and sincerely apologize for the disappointment caused. We understand your concerns regarding the odor and quality of the shoes, and we regret that the item did not meet your expectations. We would also like to clarify that our support team is active and available to assist customers with returns and order concerns. If you experienced difficulty reaching us, we truly apologize for the inconvenience. Our team remains happy to assist with return options and work toward a resolution directly. Please reach out to us with your order details so we can review your case further and provide assistance accordingly. We appreciate your feedback, as it helps us continue improving both our products and customer experience. -Lian Footwear Support Team

Response from Lian FootwearMay 19, 2026

Hi Pamella, We’re truly sorry to hear that the shoes did not meet your expectations and that you were disappointed with the quality and comfort of the item you received. We understand how frustrating it is when a product feels different from what you expected, especially regarding the fit, support, and material. Your feedback is very important to us, and we sincerely apologize for the inconvenience and dissatisfaction this experience has caused. We would appreciate the opportunity to assist you further and work toward a resolution. Please reach out to our support team with your order number and a few photos of the item, and we’ll carefully review your concern and provide the available options to help. -Lian Footwear Support Team

Response from Lian FootwearMay 19, 2026

Hi Sandra, We’re truly sorry to hear that the shoes did not meet your expectations. We understand how disappointing it can be when the product received feels different from what you anticipated, especially in terms of quality and comfort. Our support team would be more than happy to assist you with the return and refund process. Please contact us directly at [email protected] with your order number so we can review your case and provide the next steps. We appreciate you taking the time to share your experience, as feedback like yours helps us continue improving our products and service. -Lian Footwear Support Team

Response from Lian FootwearMay 18, 2026

Hi Jo, We’re truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment caused throughout the process. We understand how upsetting it must have been not receiving timely communication regarding your order, experiencing a long delivery delay, and then receiving an item that did not meet your expectations . Please know that this is not the experience we want for our customers. We take your feedback seriously and are continuously working to improve our communication, fulfillment process, and overall customer experience. We also apologize if you did not receive a timely response to your email inquiry. Our team is committed to assisting with return and refund concerns, and we would still be happy to review your case further and help however we can. Thank you for taking the time to share your feedback. -Lian Footwear Support Team

Response from Lian FootwearMay 18, 2026

Hi Cristi, We’re truly sorry to hear about your experience and understand your frustration regarding the sizing issue and return process. We sincerely apologize that the shoes you received did not meet your expectations and that the resolution offered did not feel satisfactory for you. Our goal is always to provide helpful support and fair solutions, and we regret that we fell short in your case. We appreciate you taking the time to share your feedback, as it helps us review and improve both our sizing guidance and customer service experience moving forward. Thank you again for your patience throughout the process, and we’re sorry we were unable to provide the experience you had hoped for. -Lian Footwear Support Team