Lian FootwearReviews of lianfootwear.com

Response from Lian FootwearJun 12, 2026

Hi Maria, We're sorry to hear about your experience. We understand how frustrating it is when you're expecting a package and it doesn't arrive. We also apologize if you felt your concerns about the insurance coverage were not addressed clearly. Our team did review the shipment and worked with the carrier regarding the delivery status. We never want our customers to feel ignored, and we're sorry that this situation left you feeling disappointed. Thank you for sharing your feedback. We take concerns like this seriously and will use them to improve our service. -Lian Footwear Support Team

Response from Lian FootwearJun 12, 2026

Hi Susan, Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and understand how frustrating this situation has been for you. We apologize that the shoes did not meet your expectations in terms of sizing and condition. We also regret that your interactions with our customer service team left you feeling unheard. That is never the experience we want for our customers. We understand your concerns regarding the VIP membership and the difficulty you encountered while seeking assistance. Customer feedback like yours is extremely important, and we are actively reviewing our processes to ensure communications are clearer and support requests are handled more effectively. Our goal has always been to assist our customers and provide resolutions in accordance with our policies, and we are sorry that we fell short of your expectations in this case. We appreciate your feedback and the opportunity to learn from your experience. -Lian Footwear Support Team

Response from Lian FootwearJun 12, 2026

Hi Cathi, We're truly sorry to hear about your experience and disappointed to learn that we did not meet your expectations. We understand how frustrating it can be when a purchase does not go as expected, and we sincerely apologize for any inconvenience or frustration caused. Our intention is never to leave customers feeling unheard, and we regret that this was your experience. Our team makes every effort to review each concern individually and provide assistance in accordance with our policies. We appreciate all customer feedback, as it helps us identify areas where we can improve both our products and our service. If there is anything further we can review regarding your order, we would welcome the opportunity to take another look and assist where possible. Thank you for sharing your feedback. -Lian Footwear Support Team

Response from Lian FootwearJun 3, 2026

Hi Jamie, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the shoes did not meet your expectations and that you experienced issues with the sizing and fit. We understand how frustrating it can be to receive a product that doesn't fit as expected, especially when you carefully selected your usual size. We also apologize for any disappointment regarding the comfort and support of the shoes. Our customer support team aims to provide available resolution options and work with customers to find a suitable outcome based on their individual situation. We understand that the alternatives offered did not meet your expectations, and we regret the frustration this caused. Your feedback regarding sizing clarity, fit, and overall product expectations is important to us and has been shared with our team for review as we continue working to improve our products and customer experience. We sincerely apologize for the inconvenience and disappointment you experienced and appreciate you taking the time to share your concerns. -Lian Footwear Support Team

Response from Lian FootwearJun 3, 2026

Hi Hils, Thank you for taking the time to share your feedback. We're very sorry to hear that the shoes did not meet your expectations. We understand how disappointing it can be when a product does not fit as expected or feel as comfortable as anticipated. We appreciate your comments regarding the quality and width of the shoes. Customer feedback is very important to us, and we will share your concerns with our product team for review. To better understand the issue and see how we may be able to assist, could you please send us a few photos of the shoes and provide more details about the fit? Specifically, we'd like to know whether the shoes felt too narrow in the toe box, midfoot, or another area. Once we receive this information, we'll be happy to review your case and discuss the options available. We appreciate your time and look forward to hearing from you. -Lian Footwear Support Team

Response from Lian FootwearJun 1, 2026

Hi Ms. Mayer, Thank you for sharing your experience. We're sorry to hear that the shoes were too small and did not meet your expectations. We understand how frustrating it can be to receive an item that doesn't fit properly, especially after ordering your usual size. We also understand your disappointment with the return process and the resolution that was initially offered. The photos were requested so we could verify the condition of the item before reviewing the return request. The partial refund offer was meant as an optional alternative for customers who prefer not to return the item, but we understand that this was not the solution you were looking for. We appreciate your feedback and are sorry that your experience left you feeling disappointed. -Lian Footwear Support Team

Response from Lian FootwearJun 1, 2026

Hi Linda, Thank you for sharing your feedback. We're very sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to wait for your order and then receive a product that you felt was of poor quality and not the correct fit. We sincerely apologize for the frustration this has caused. We want to assure you that we are a legitimate business and never intend to mislead our customers. We take concerns regarding product quality, sizing, and customer satisfaction seriously, and feedback like yours helps us improve. If you have not already done so, we encourage you to contact our support team directly so we can review your order and discuss the available resolution options with you. We appreciate you taking the time to share your experience and are sorry that we fell short of your expectations. -Lian Footwear Support Team

Response from Lian FootwearMay 25, 2026

Hi Lisa, We’re truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it can feel when a product arrives differently than expected. Our team did try to assist by offering return options as well as alternative resolutions to help avoid additional international return costs and delays, but we completely understand that this may not have been the outcome you were hoping for. We appreciate your feedback regarding the material, sizing, and shipping experience, as it helps us continue improving both our products and customer support. Please know that we remain available and willing to assist further if you would still like help with your order. -Lian Footwear Support Team