LhanelReviews of lhanel.co

I updated my review because customer service was excellent after they learned I had not gotten my rock stepper yet. The product itself is great and even my daughter enjoyed using it to the interactive workouts you can find on YouTube!

I wrote an earlier review regarding placing an order with Lhanel on December25,2025, I still had not received it on February 5th 2026. For some odd reason they were not receiving my emails asking where my order was. Very concerned I wrote a review. My correspondence with Lhanel had fallen through the cracks. Upon discovering this error the company immediately expedited my order. Standing behind their quality standards Lhanel also compensated me with a discount for what happened. An rewarding experience. Would I use them again? Definingly! Celia

I am changing my review as I received my rock stepper. Thanks to Kris at Lhanel who was great with communication and promptly shipped it to me. I already loved the Pilates reformer board and was overly excited to try the rock stepper. I LOVE this thing! I had told numerous people how excited I was to try the rock stepper, so I will be letting everyone know how much I love it and recommend it.

I was 2 days shy of the 5 week delivery window and had not received my stepper or an update on the product. I had trouble reaching anyone on the customer service number as well. So, I posted a review with my concerns and emailed the company. They quickly responded to my email and let me know that they were short-staffed and running behind on their fullfillment window, but that all was good and I should receive the product as promised, though it would take a bit longer than promised. They even offered some compensation for the delay. The stepper arrived a few days ago on Feb 18th. Since I was off work today, I got it out of the package and gave it a whirl. It is just as advertised and a beautiful little unit! Follow-up and customer service via email from LHanel was outstanding too!

I received my Rock Stepper and really like it. I appreciate the quickness of customer service when I believed I had a shipping issue. Overall I recommend!

I placed an order on 12/20/25 and received my rock stepper today (02/02/26). Right after the 5 week mark, I left a comment on their Instagram saying that I'm still waiting for my order to ship and then they deleted the comment, but sent me a DM. They apologized and said that their support team will email me with the accurate updates on my order. I got an email right away and they apologized and said that they're currently wrapping up production & as soon as it ships, I’ll receive a separate email with the tracking information. After that I've messaged back and forth with them for shipping updates and they responded promptly. They sent me a tracking link and I was able to see the shipping status and the estimated delivery date. With all the negative reviews and the deleted negative comments on their Instagram page, I was a bit worried that this might be a scam..but it's not. I'm so relieved that my package actually showed up and it works just like it's advertised. It seems sturdy and the purple pastel color is so pretty. I can't wait to use this daily! Although, I received the rock stepper later than anticipated..overall, I'm happy with my purchase and I appreciated the fast communication. Not sure why others had issues with them not responding back to their emails, but I didn't have that problem.

I purchased the rocking stepper, looking for a smaller footprint stepper to keep in the living room. To my delight, it is more like the motion of an Aeroski machine than of a stairstepper -really targeting your thighs. Since I recently got rid of my Aeroski due to size constraints, I was really happy to find this little powerhouse.

I bought the Pilates reformer set. It arrived on schedule and was easy to put together and use. It arrived yesterday and I used it both yesterday and today, so I can’t speak to how well it holds up, but it is easy to use and folds up to store quickly. The order said it came with a $40 gift card, which was actually a code that gave you a $40 credit if you referred someone and they made a purchase. These are not the same thing, but otherwise my experience has been good.