LhanelReviews of lhanel.co

I placed the order on 29 Nov 25, and Lhanel, working with Shop.com, processed the payment on that same day, yet there is no order tracking status to be found either on lhanel's or Shop's website. Now, lhanel provides a customer-specific order tracking weblink that, when clicked, simply takes you to the company's main page. When I am able to get to an order-specific webpage, it shows that I placed and paid for the order on 29 Nov 25, but there is no shipping status. The company does not provide a telephone number to call, and the company's contact page is just a web mail entry form. Fyi, the company is advertising the heck out of its products thru online ads, yet does not appear to have product on hand to ship. shoppers do not learn this until after they have placed an order, yet their ads indicate domestic shipping will occur within days of placing an order. Twenty six days later, there is no status and no product being delivered.

I bought a product from this site a month ago and haven't heard nothing about it since. I've never received it. I reached out to their contact number more than once and was completely ignored. I emailed. No answer. I've never received a tracking number or any updates on my product I bought for $137. They have scammed me and I don't know how to get my money back. Also, turns out when they reply to your reviews, they don't mean anything they say. They still make zero effort to contact you directly and continue to ignore your messages. They have still made no effort to help me fix this problem, even after replying to this review. They replied only to save face, but don't mean anything they say.

Jai commande pour plus de 50.- chez eux. Jamais recu de lien pour suivre mon colis. jai passé commande debut avril, nous somme le 13 juillet. inutile de vous dire que je nai jamais recu mon colis. tres tres frustrant et decue. Jai contacter le service client qui na ete d'aucune utilité. Ils mont dis de contacter la poste internationale, ce que jai fais. Ceux ci mont dis que Lhanel devait prendre contact avec eux pour mener une enquete interne et quil devrais me remboursé ou me renvoyer le colis gratuit. En leur expliqant ca dans un mail, je nai bizarrement plus jamais eu de nouvelle. A FUIR

The product is very light, easily breakable. Haven't felt any difference. They don't ship everything they say you're going to get for free either. Feel it was a waste of money for the quality of the product.

STAY WELL AWAY !! If I could select 0 stars I would. Poor quality. Just a knock off for premium price. Board came damaged with missing parts and unusable and expect me to pay £60-70 for return postage due to their lack of quality control. They expect you to dismantle and replace parts. Band also ripped after one use. They also send out used and dirty parts even though you paid for something brand new. Stay well away !!

The pad won’t move smoothly. Asked for a return right away- they have been continuously asking for more videos of me using the machine to figure out what’s wrong. I’m sure just hoping I’ll just give in and stop trying. I have been trying to get a refund since December. Don’t buy it. It’s cheaply made and the plastic catches at the seam. Look at their refund policy too- you have to pay for shipping back even though it’s a faulty machine and not your fault.

AVOID ANY PURCHASES. This is a scam website - I have purchased from them to be sent a Pilates board from temu worth only £38 (which I have paid £155 for) and refused any refund. Complete false advertising and claim to have sent me the updated 2025 version - but this is missing from their site?? Customer service is absolutely terrible. Then have been blocked on all social media when trying to solve this. When emailing have repeatedly been offered discounts rather than a full refund. Told I would need to pay $70 to return (when they have a UK hub) but also which goes against the law of false advertising a product and being liable for full refund and postage costs. Have escalated with my bank to obtain a refund.

I purchased the board and within 2 uses the board had broken. I contacted their customer service team straight away as the refund policy has stated they will send a replacement at no cost if damaged within 30 days. Absolute lie. They told me I would need to pay $70 should I wish to return it (even though they clearly have a uk return hub). I then quoted their return policy so they tried to offer me a discount. I repeatedly told them I don’t want a discount I want the board I purchased to work. What use is a discount if the board is broken. Customer service level of a *beep word!* I am now contacting my bank to initiate the refund process as this site is falsely advertising, and has sold me an unsatisfactory and faulty item. I purchased this in January and still no closer to a resolution.