LhanelReviews of lhanel.co

Response from LhanelFeb 21, 2026

Hello Sydney- Renee, We completely understand your frustration and sincerely apologize for the delay with your order. Your order, placed on January 7, 2026, is currently in its 6th week. While our standard pre-order window is 3–5 weeks, orders placed after our Important Holiday Pre-Order period (November 10 – December 20, 2025) may take 6–9 weeks due to exceptionally high demand. All orders are fulfilled in the order they are received, and once shipped, a confirmation email with tracking details will be sent. We’re actively working to get all orders dispatched as quickly as possible. I will also be reaching out to you directly via email to provide a personal update and ensure your concerns are addressed. We truly appreciate your patience and understanding. Lhanel Team

Response from LhanelFeb 19, 2026

Hello A.F, We understand your frustration regarding the wait, but we would like to clarify the facts regarding our communication and your refund request. To address the timeline, our standard pre-order fulfillment is 3–5 weeks. However, all orders placed during our peak season are subject to the Important Holiday Pre-Order Notice (Nov 10 – Dec 20). While your order was placed on January 10th, the high volume from that period created a production backlog that we are currently working through, which is why your item is in the final production phase. Regarding your claim that we have refused a refund, we cannot locate any order with alias used. Please email us at [email protected] with the subject line "Attention: Kris - Trustpilot" and include your order number. This will allow us to identify your account and address your refund request or shipping status accordingly. Lhanel Team

Response from LhanelFeb 18, 2026

Hello Mindy, Thank you for reaching out and sharing your feedback. We sincerely apologize for the frustration caused by this delay. To provide some context, orders placed during the peak holiday season (between November 10th and December 20th) faced an extended dispatch window of 6–9 weeks due to exceptionally high demand and holiday logistics. We’ve looked into your account and see that your order was placed on December 28th. Because this was right at the end of the busy holiday period, it fell into a high-volume processing window that unfortunately extended the dispatch timeframe beyond our usual estimates. We are working hard to clear this specific batch, and I understand that eight weeks is a significant wait. Our team has just sent you a personal email to provide a specific update on your shipment and to offer a resolution for this delay. Please check your inbox (and your spam folder) so we can ensure this is sorted out for you right away. Lhanel Team

Response from LhanelFeb 13, 2026

Hi MiMiNat, We understand your concern and we want to ensure you are updated, but we are unable to locate an order or any recent email correspondence under the name or alias provided in this review. Because we cannot identify your account, we have been unable to reach you. Regarding the timeline: Your order was placed on December 20, which places it squarely within our Important Holiday Pre-Order Notice (November 10 – December 20). Please check here https://lhanel.co/pages/shipping-info As noted at the time of purchase, orders placed during this specific window have a processing time of 6–9 weeks to accommodate the holiday volume, rather than the standard 3–5 weeks you mentioned. As we are currently just past the 6-week mark, your order is not late; it is still well within the scheduled fulfillment window and moving through production as planned. Please email us at [email protected] and reference this Trustpilot review with your correct order number so we can confirm your status directly. Lhanel Team

Response from LhanelFeb 13, 2026

Hi Kimberly, We understand you’re looking for a status update on your order. To provide some clarity on our process, our standard pre-order timeframe is 3–5 weeks. However, orders placed between November 10 and December 20 fall under our Important Holiday Pre-Order Notice, which carries an estimated fulfillment window of 6–9 weeks. Because your order was placed on December 18, it was being processed within that holiday schedule. However, upon reviewing our records, we see an active email communication with you regarding this purchase. Our logs show that a cancellation request was submitted and subsequently granted and processed on February 5. Since the order has been cancelled and processed per your request, no shipping information will be generated. We will be reaching out to you directly to provide the formal confirmation of this transaction and ensure you have all the necessary details. Lhanel Team

Response from LhanelFeb 10, 2026

Hi Victoria, We understand your frustration regarding your Rock Stepper order, but we want to ensure the facts regarding our process are clear. To clarify our timeline, the standard estimated dispatch for pre-orders is 3–5 weeks. However, as noted on our website, we implemented an Important Holiday Pre-Order Notice (Nov 10 – Dec 20) which carries a fulfillment window of 6–9 weeks due to high seasonal volume. As your order was placed on December 24, it falls immediately following that peak window and is being processed accordingly within our production queue. We have sent you an email to the address on file asking for a final update regarding how you wish to proceed. Please check your inbox (including your spam folder) or email us directly at [email protected] referencing this Trustpilot review so we can finalize your request. Lhanel Team

Response from LhanelFeb 10, 2026

Hi Friendly Bob, We understand your frustration and appreciate the opportunity to clarify the situation regarding your order and our communications. To provide context, the standard estimated dispatch timeframe for the Rock Stepper is 3–5 weeks. During our peak season, however, orders placed between November 10 and December 20 are subject to our Important Holiday Pre-Order Notice, which carries a fulfillment window of 6–9 weeks. Your order is currently being processed within this scheduled production queue. Regarding your request, our records indicate that we previously sent two separate request in this platform for specific order details so that we could assist with your cancellation or refund. We haven’t yet received a response, and we want to make sure we have the correct information to resolve this for you. Additionally, we have been unable to locate an account or order history under the name or email provided, which is why we’ve had difficulty matching your review to an active order. Once we have the correct details, we’ll be happy to help you promptly. Thank you for your understanding and for working with us to sort this out. Lhanel Team

Response from LhanelFeb 6, 2026

Hello Kathryn, We would like to clarify the facts regarding your request and our ongoing communication. To address the timeline first, our standard pre-order fulfillment is 3–5 weeks, with an extended 6–9 week window for orders placed during our Important Holiday Pre-Order Notice. However, as your request was for a cancellation, we focused on providing you with the best possible resolution. Regarding our communication, we have been in active contact with you. The 15% and 30% discounts were provided as optional offers to ensure we have given all our most generous resources and alternatives to you before closing the order. Our goal is always to provide every possible resource to our customers to ensure satisfaction. Lastly, we can confirm that your order has now been officially cancelled by our team following the final confirmation of the last offer provided. The refund has been processed on our end. Lhanel Team