LhanelReviews of lhanel.co

Response from LhanelMar 15, 2026

Hello Emma, Thank you for sharing your feedback. We sincerely apologize for the delay and for any frustration caused by the communication gap. We strive to be as transparent as possible with our pre-order timelines. To provide some clarity, your order was placed on January 28th. While our standard pre-order window is 3–5 weeks, this specific batch followed a high-volume holiday period which extended processing to a 6–9 week window. We want to look into this for you and resolve it immediately; however, we are currently unable to locate your order in our system as the review only provides your first name. To help us assist you, could you please send us an email with your full name, email address, or order number? Once we have those details, I will personally investigate the status of your Rock Stepper and work to make this right for you. We look forward to hearing from you so we can get this sorted out! Lhanel Team

Response from LhanelMar 11, 2026

Hello Rosa, Hi, thank you for sharing your feedback. We are sincerely sorry to hear about your experience with the resistance band. At LhanelFit, we stand behind the quality of our products, which is exactly why we utilize a preorder system—to ensure every batch undergoes rigorous checks for sturdiness and durability. However, we need to verify the order details. To help us review this immediately, please send us an email at [email protected]. Please rest assured that we have a 30-day guarantee in place specifically for situations where a customer encounters issues with their product. We want to make this right for you as quickly as possible! Lhanel Team

Response from LhanelMar 3, 2026

Hello, I sincerely apologize for the frustration you’ve experienced. Please know that this is not the intention or the experience we want for our customers. We understand how discouraging it is to see different shipping timelines while you are still waiting for your own order. To clarify the situation, we have recently been able to improve our fulfillment speed for new batches, which is why current orders are now showing a 1–2 week pre-order window as we have an upcoming fulfillment. However, for us to investigate your specific case and verify what issue occurred with your order, we need to locate your account. Please email us at [email protected] with your order number or the email address used at checkout. Once we have those details, we will investigate immediately to provide you with a clear explanation and a resolution. We are committed to taking accountability and fixing this for you. Lhanel Team

Response from LhanelFeb 26, 2026

Hi C, We sincerely apologize for the delay in our response and for the disconnect you’ve experienced. We understand how frustrating it is when communication doesn't meet your expectations, and we would be happy to guide you and provide the most accurate information regarding your purchase. To clarify, it was indicated on our website throughout January that the Rock Stepper was a 3–5 week pre-order item. We strive to make these timelines as clear as possible, though we regret if this was overlooked during your checkout process. We want to resolve this for you immediately; however, we are currently unable to locate an order under the name "C. Brown." Before you proceed with a credit card claim, please email us directly at [email protected] with your Order Number or the exact email address used for the purchase. This will allow us to pull up your account, provide a status update, or process a refund if that is what you prefer. We value your business and are committed to showing you that we are a legitimate team working hard to fulfill every order. Lhanel Team

Response from LhanelFeb 26, 2026

Hello Denise, We sincerely apologize for the delay and for making you feel this way. Please know that this is never our intent, and we truly regret the frustration this experience has caused you. To verify your order status and look into your previous interactions with our support team, we need to locate your account. Currently, we are unable to find an order under the name provided. Please email us directly at [email protected] with your order number or the email address used at checkout. This will allow us to investigate immediately and resolve your refund request. We are not a scam company, but we understand that communication gaps can feel that way. We are committed to making this right for you as soon as we can identify your purchase. Lhanel Team

Response from LhanelFeb 23, 2026

Hi Crystal, We sincerely apologize for any confusion regarding your order status and for the frustration this has caused. Please know that the Rock Stepper was a 3–5 week pre-order as indicated on the website at the time of purchase. Since your order was placed on January 30th, it is currently still within that specified timeframe. I also wanted to clarify that we see you sent us an email on February 20th regarding your tracking inquiry. Our records show that we replied back to provide the 3–5 week timeframe update. It’s possible our message may have landed in a different folder, so please do check your spam or promotions tab just in case. I will be sending you a direct email shortly to sort this out with you personally and ensure we are on the same page. Lhanel Team

Response from LhanelFeb 23, 2026

Hi Laura, We sincerely apologize for the lack of response and the frustration this has caused. Please be assured that your order is active and our team is working hard to get it to you. Regarding your previous inquiries, our support team processes emails from oldest to newest to be as fair as possible. Our system is designed such that sending multiple follow-ups can inadvertently move your thread to the "front" (most recent) position, which unfortunately resets your place in the queue and delays our response time. To clarify your shipping status, while our standard pre-order window is 3–5 weeks, your order followed our Important Holiday Pre-Order Notice (Nov 10 – Dec 20). Due to exceptionally high demand during that period, these orders currently have an estimated dispatch timeframe of 6–9 weeks from the date of purchase. We will be sending you an email shortly to address your specific order details directly. Lhanel Team

Response from LhanelFeb 23, 2026

Hi, I completely understand your frustration in waiting for your Rock Stepper and feeling like your previous messages have gone unanswered. I want to sincerely apologize for any stress this wait has caused. To clarify our shipping process, the Rock Stepper is currently operating on a 3–5 week pre-order schedule, which is noted on our product page at the time of purchase. Since you mentioned ordering about a month ago, your order is likely right within that standard fulfillment window. We definitely want to provide you with the most accurate update on your specific dispatch date and investigate your previous emails to see why you haven't received a response. However, we are currently unable to locate an account, order number, or prior correspondence in our system under the name "Still waiting." To help us resolve this for you immediately, Please email us at [email protected] with the subject line: Attention: Kris - Trustpilot and I will sort this out for you. Lhanel Team