LhanelReviews of lhanel.co

Update (15 Feb 2026): I finally received a response from someone at lhanel.co and they kept in-touch with me and informed me that my order was still on track but just delayed due to the abundance of holiday orders. The only reason I didn’t give 5 stars was because of the difficulty of getting a hold of someone from lhanel.co but once I was able to, responses were almost immediate. I also received my Rock Stepper yesterday and love it. It took about 7 weeks. I was also given a 50% refund as compensation for the delay. Thank you, Kris! (10 Feb 2026): I placed an order on 29 December 2025 knowing that there was a 3-5 week wait. It has now been 6 weeks and have not received any status on my order. Customer service is awful. No number to call only email address for support. I sent 3 emails and none of them have been answered. If I do not get an answer to my email I sent this morning by tomorrow, I have no choice but to dispute with my credit card. And it looks like I’m not the only one who has experienced this. I was so looking forward to the Rock Stepper. :(

I ordered on December 22, 2025. I expected 3-5 weeks until I would receive the product, as stated by company at time of order. After 5 weeks, I reached out and heard nothing back. I reached out again a few days later and said that I was going to cancel the order and request a refund since they had not responded, and this time they responded letting me know that the product was still on it's way and not to worry. It has been another week and I have not heard any update from them. I am concerned that I may not get the product at all so I reached out again requesting a refund. I have not heard back yet. I was looking forward to receiving this product so I am very disappointed but I think I can find something similar elsewhere. Update 2/20/26: Since I wrote the previous review, someone from Lhanel contacted me and emailed back and forth offering to refund, if that is what I wanted, but I decided to give another week since they told me that is was about to ship. This time, it did ship within the week, like they said. I received the product two days ago and I think I'm going to really like it. It is pretty sturdy and seems pretty well made. I hope that it doesn't wear out my carpet since the rollers go back and forth. Also, it seems to move around a bit more than I'd like. But it is a good way to get moving and it's kinda fun. After all of the delayed communication and delayed shipping, I can say that I am happy to have received the product even if it was about a month longer than expected. The company was able to partially refund me for the inconvenience and I really appreciated that since I did have to wait so long. If you order, just allow PLENTY of shipping time and be consistent in trying to get them to communicate with you. It is not a scam and you will eventually get your product. :) I am changing my stars from 1 to 4. I have not had enough time to see results but I'm looking forward to that!

I placed my order on 12/3/25 with a 3-5 week preorder. It's been 8 weeks with no updates on shipping. ****Update****. I changed my review to 4 stars because after my original review of 1 star lhanel reached out to make it right. My rock stepper was shipped out that very day and I just received it and gave it a whirl. It's fun and I can tell will be a good workout. Unfortunately I can't give a 5 because of the delay but they fixed the issue which is the important part.

I ordered the rock stepper on 11/24. They said there would be a 3 to 5 week wait. I emailed on 12/19 inquiring on the estimated shipping date. I received a response back on 12/30, saying they were sorry and it would be sent out soon. On 1/13, I received an additional email stating that my order would be sent out on 1/15 to 1/20. I sent an additional email on 1/25 and have not heard back from them as of today. I will most likely cancel my order if they do not respond by the end of this week with a firm shipping date. I will update how they respond. I'm not happy with the lack of communication from this company. It is one thing to say things will be delayed but communication is necessary. Updated to 4 Stars on 2/1 I changed my review from 1 to 4 stars. After I posted the review. Kris from Lhanel emailed me apologizing for the lack of communication. They refunded me 50% of my purchase and sent the product the next a day. I received the product and I love it. I would have given the product 5 stars but I don't like having to leave a negative review to get a response. I'm hoping they have gotten their logistics squared away because the product is great and a lot fun to use.

I ordered my rock stepper back in November, the 15th. I finally received it today, January 27th. I also received a refund. After many emails to the company and a review, I finally got some action. Hopefully this company can work out the problems they are experiencing with the 3-5 week wait time. I'm very happy to have finally gotten my stepper. They did make it right.

Unfortunately, my order hasn't arrived yet. I purchased item 7 weeks ago on December 12 2025, emailed customer service after 6 weeks. Got apologetic answer, then a week after still no delivery. I found it amazing, how long they operate with customers' funds. So, asking for full refund. The item looks promising, but logistic is terrible. Updates regarding the order. February 2nd 2025, received the item with partial refund. Love the item, but not the experience of buying it. Avoid pre-order at company site, then you will struggle to hear from them. After all, maybe Amazon would be a better option.

Originally, I placed a negative review about Lhanel bc I ordered the Rock Stepper on 11/15/25 and never received any kind of shipping notification and it was well past their 3-5 week shipping expectation. I sent an email to their support team asking for an update on my order expressing my frustration. I received a response back within 24 hours stating It’s currently in the final production and preparation stage before heading to our warehouse for shipment. However, I sent another email on 12/20/25 saying despite their assurances, I still hadn’t received any shipping updates and requested to cancel the order and refund me. Kris from Lhanel responded by saying, ‘To make this right, I’d like to offer you a full refund for your order. In addition, once the Rock Stepper becomes available, we would also like to send one to you at no cost as a gesture of goodwill and appreciation for your patience’. I accepted her offer. I was asked to remove my negative review as well, which I did. Even though it was a frustrating experience, I feel Lhanel’s customer service was extremely responsive and quick to correct the problem. I was refunded my money in full and received the Rock Stepper 01/13/26.

FINAL UPDATE: as of 11/15 I received my order. The company made this right and I’m happy with the product. I appreciate what they did. 2nd UPDATE: as of 11/8 I did finally hear back and they have processed a refund for the order I never received. I’ll update or remove this once it is fully completed. UPDATE: I emailed directly again as requested in their reply below. Once again there hasn’t been a response. Horrible service experience and I’ll also be contacting the BBB as a next step I placed an order for the rock stepper on 11/26. I received 2 emails that day quoting a 3-5 week delivery time. That’s fine and I was willing to wait. It’s now been 6 weeks and I haven’t heard anything at all. I’ve emailed the company 4 times and haven’t received any response at all. I will need to pursue a refund with my credit card because this company is non-responsive. I’m Incredibly disappointed as I truly wanted this item