LG PartsReviews of lgparts.com

The parts I ordered based on the dryer model were not compatible with each other and the pages I found them on did not have an ATTENTION notification displayed for either part when I found them and purchased them, even though both parts were associated by the dryer model. After receiving the parts and finding out they were not compatible, I called but it was afterhours, and I emailed support multiple times with photos and the screenshots of the pages and never received a response for any of the times I emailed. I tried to use the return/exchange option and it led me back to emailing, which led me again to no response. I could have purchased the correct part from them, but it was significantly $ for the correct one that was only a slight variation. Since they couldn't respond to exchange it and I would have paid the difference, I purchased the correct item off of Amazon, which I should have done to begin with. This website is not directly affiliated with LG as I reached out to them and they told me that I need to reach out to this horrible company that has no sense of customer service and communication. Do not recommend. Buy from anyone else but them.

Purchased the wrong part from them and sent it back for an exchange. I was told to fill out a form and never received a refund. Very poor customer experience will not buy from them ever again. Beware

Had order sit for 2 weeks saying "confirmed", when I finally got a hold of customer service and asked to cancel the order it was all of a sudden too late and being shipped that same day.

I was concerned about potentially receiving an incorrect part through third party vendors after reading multiple reviews of products available through Amazon and other suppliers. I incorrectly put my trust in the LG name and purchased a replacement door gasket for my LG washing machine through lgparts.com. To my surprise, I received a completely different part from what I had ordered, despite my part being listed as "available" only a few days prior at the time of purchase. When I spoke with customer service, they stated that it is their policy to substitute a different part if they are out of what you order rather than notifying the customer and providing an opportunity to cancel. They acknowledged that the substitute part I received was incorrect but were not able to offer anything other than a refund upon returning the part. Meanwhile, I am back to square one, without a functional washing machine for who knows how long. They stated they are working to update their policies "through the back office" but could not offer any further assistance. This is not LG. It is a third party dealer. Do not trust this vendor.

I ordered an auger motor part for our 9 yrs. old LG LFXS24623S/00 refrigerator. I received the part soon enough, but the rest of the process following was so disorganized and complicated. You must either LEAVE them a message them over their website lgparts.com, or do a live chat. The lgparts.com website returns didn't work for me at all. The live messaging or messaging did though. You can (I suppose send them an e-mail OR phone them at (866) 779-7906, too). So, I needed to return it for a refund per their policies. Wow, what an absolute mess this returns process is! I finally got the required return RMA with a free pre-paid shipping label. This was after some days later and much persistence. It shouldn't have to be this hard. It is though. It's got to be due to an untrained, and a lack of overwhelmed staffing. Good luck! UPDATE: So on 11/10/24, I've had it with these incompetent and unresponsive people. I had finally disputed the defective returned LG part through my American Express card account. Let them deal with it. Received the FULL REFUND for the defective part! It all started with the original purchase almost ONE month ago!

The refrigerator door gasket that I ordered from lgparts.com was defective, so I contacted them (which was no easy feat). I followed the instructions included in the email, but nothing worked. I finally reached them by phone, and spoke to a seemingly helpful person who sent me detailed instructions explaining what I needed to do in order to get the claim process started. These instructions included taking a lot of pictures of the unsealed shipping box, the gasket sitting inside the box, the shipping label, etc. which I then had to email to them. After a few days, I got an email saying that a credit had been issued and that it should hit my credit card account in 3 - 4 business days. After two weeks, I called lgparts.com again, because 1) the credit still had not hit my credit card account, 2) the credit that they'd issued did not include what I'd paid for shipping, 3) I wanted to know if they were sending a new gasket to replace the defective one, 4) I needed to know whether or not I should ship the gasket back to them as the invoice stated that I wouldn't get a refund if they hadn't received the part within 30 days. The person that I spoke to this time issued a credit for the delivery charge and assured me that I did not need to return the gasket. Otherwise she was abrupt, impatient, and dismissive. She told me that I would need to contact my credit card company and ask them to contact lgparts.com's accounting department about the credit, which is absolutely ridiculous. She also told me that the gasket was out of stock and they wouldn't be getting more in until the end of October. Today is October 1st, and I just looked at their website out of curiosity and saw that they show the part as being in stock. At this point I feel like I've been scammed. I don't know how this will all turn out, but I will never buy anything from them again.

A part I received from LG parts was of a drastically different size than my appliance. The email confirmation stated to reply if I had any questions. I did so on July 22 and again, as a follow up on July 26, asking if I could return the incorrect part and exchange it for the correct one. I did not receive a response. I then submitted my desire on a "Returns"page on the store's website. This resulted in a strange response about how they don't do even exchanges, wich I was not expecting. I responded clarifying that I simply wanted the value of the incorrect part applied to the purchase of the correct part, which is of a higher price. There has been NO RESPONSE in over a week. I still need the correct item to repair our appliance, allowing us to utilize the freezer, and I have a part that is of no use or value to me. The lack of response and apparent unwillingness to address my issue has led me to the conclusion that this online merchant is not committed to customer service. I myself am hesitant to make another purchase here online. That being said, they do seem to have a large inventory of LG parts and a fairly helpful search tool to find the one you need.

Ordered a part and they shipped a different part number, same part type, but instead of appliance white, they sent dark grey. RMA process on website is terrible, label will not print out. Purchased through this site as I wanted genuine LG parts and a professional experience.