LG PartsReviews of lgparts.com

I ordered a replacement basket for my refrigerator when the original broke. They shipped me a "substitute" part that vaguely resembled the basket I needed, but which did not fit. The substitute part arrived with a piece broken off as well. I contacted support on 10/8 and was told to send pictures of the part to a FedEx email address and that I would be issued a refund AND a replacement part. I sent the pictures to the email address provided and received no response. I sent follow-up emails to the support address and received no response. I have not received a refund, nor a replacement part, and no one responds to any emails. When I attempted to call their support line I was automatically shunted to an AI agent attempting to sell me medical alert devices. This whole experience has been a travesty, and this is the worst customer service I have ever experienced. I will never deal with Encompass again. Buyer Beware!

I paid $30 for 1 day shipping; it's been over 48 hours with my order status not even being available on their tracker page. page: lgparts[.dot]com/pages/order-search The tracking page has dead links. Where you see "chat now", "click here to chat", "manage your order", the webpage doesn't actually do anything; no link in the code. Overall i think they are a rip off when i comes to buying parts for their own products. Most of which are no longer produced after 3 years.

I’m telling you right now: Do not buy from this website, even if the item you want isn’t available elsewhere. I ordered a part they said would be available by the weekend. They then sent me an email, after I paid them, saying that the availability date *might* be delayed. Then they pushed the availability date by AN ENTIRE MONTH. I requested a refund and ordered a different part from a company that wasn’t a sus as this place. They refused and said the product would have to be delivered before I could get my money back—even though it wasn’t shipped—whenever it just happens to materialize and be shipped. That’s bonkers and borderline predatory. I disputed this with my bank, and guess what—I got a notification the item will be delivered tomorrow. That’s absolutely insane. I thought the nightmare was over when I got my bank to open a dispute. I now have to go through the process of returning whatever it is they sent me (thought it wasn’t available for a month?) Honestly, judging from these other reviews, I fully expect this place to do everything in their power not to allow a return or refund. I just hope my bank pulls through. Please, learn from my terrible experience. I never leave reviews. Update: The item they sent me was the wrong part (the item I ordered still shows as out of stock on their website, so not sure what they were thinking...regardless, they shipped 2 days after I demanded a refund.) I cc’d my bank’s dispute email on coms, and LG Parts sent me a return label via email and confirmed a full refund will be sent after receiving the item, 5 business days processing time, and a few more days to hit the bank. I’ve lost some hair and need a drink, but I think this might be resolved. I’ll update once more if there are any surprises.

Ordered a part that was clearly two pieces, a kit. The bag only had one of the two parts Contacted support and they were useless. They couldn't seem to grasp what I was saying I couldn't really understand their responses. Responses were ONE per DAY. I just ordered the same part from another retailer I was hoping to avoid, will return or just contest with my credit card company. Waste of time while the laundry piles up.

They sent wrong part. Ordered Fridge Drawer gear, 4 in total. They sent two bolts, not even close. Finally, was able to speak with someone and they would not help until my unfilled order was returned. I could not return what I did not have. They told me I could order again. The worst customer service. Found part on Amazon and received next day.

I utilized the ApplePay option in their online store which gave me no shipping option. As a result my part could not arrive when I needed it. They gave me no options to edit the order even though my request was sent 5 secs after the order was done.

I ordered a dryer vent from LG with expedited shipping. I received a huge random part instead. I reached out to customer service, it took a week to get a response. Finally they sent me a shipping label, told me to haul this huge part to a fed-ex store. Once they receive it, they would process it and then give me a credit. I would then need to reorder the vent I needed a week ago. They would then ship it out. All in all I would get the part about a month after I needed it. It was their mistake 100%, but I was going to have to be the one to go through all this inconvenience. Despite knowing that I had already gone a week without a dryer, the refused to send me the correct product, while I sent back their mistaken one. I ended up just ordering the part from amazon, received it the next day. It works great! Save yourself the hassle order from amazon!

Firstly, they are NOT LG but they use their logo. I ordered 4 parts and paid $45 for delivery. Only one of the parts arrived. I'm getting no replies from lgparts.com so I believe this is a scam. Stay away from this site!