Joe
Sent wrong item and tried to deny claim
I ordered new wiper blades inserts, at around $9 each but $18 shipping-so $36 total. Noticed one of them was the wrong part, off by one part number. They started asking for all types of pictures. When I sent them to them, they wanted a picture of the post office priority mail box. When I said that I threw away the USPS package they said I needed all original packaging and denied claim. I threatened a charge back, and they ended up refunding my $9, but I ended up eating the shipping for the wrong part. A normal company would have apologized and sent the correct part out and paid for the incorrect part to be shipped back. After researching it seems many others on a Lexus enthusiasts car forum have had similar experiences.