LexusPartsNow.comReviews of lexuspartsnow.com

easy to find part and order and delivery reliable

Ordered a pair of front brake pads and rotors from them. Everything arrived on Time.... I installed the pads and rotors. After a week, I started to get squealing. So I Ordered rear pads as well from them because maybe this was the issue. While ordering, I noticed that they did not send me the correct break pads for the front.. The box that they arrived in clearly states that they are the AZ pads and on their website they cost about $58.00. If you look at my order, I paid for the $78.00 premium pads. I tried calling and found out everything needs to be done by email. It takes at least a day day for them to respond and when they responded its was as if they didn't believe me. They wanted proof and pictures not only if the box that I to emailed them, they wanted the pics of the box that everything was shipped in and the label on the front of the box. They even wanted pictures of the rotors and everything else that I ordered. I told them that I no longer had the box that everything came in so they are going to keeping my money. Im 100% sure that they can see on there end what exactly they sent me. They just want to keep my $20.00. All I wanted them to do was correct their mistake. I just wanted my difference back. Geesh, all over $20.00. This company sucks. Sad that this company wants to fight with me over something so petty. Check your parts, they dont care about the customer.

Part arrived timely. However, the color of the piece doesn’t match the car (the plastic on the car is shiny black, the replacement piece a dull black). Otherwise, all was well.

Terrible. I used them before, but this time, they lost my order, then sent the wrong item and they seem to be in no rush to get me the right parts. Still waiting after two weeks for an "update" Will never use them again. I'll just track down the part myself for my car

Ordered a front wheel hub assembly, part was shipped loose in a box with no part number. As a result the part was banging around during shipping and the abs sensor plug was broken off. I contacted them to try and resolve this, but they wouldn't process the RMA because there was no part number label. After several weeks back and forth they just stopped responding all together. I've bought from them before with no issues, but them not being able to resolve this Is disappointing. Update: They gave me a partial credit, after 2 months.

Parts seem genuine not counterfeit.Good service and delivery timing.Wish shipping costs were more reasonable.

Updated from a 1 star review. Was initially charged double for shipping and denied acknowledgement of the issue nor a refund of the extra shipping (for windshield wipers, shipped from Wisconsin to Minnesota). However, the company did reach out, accepted responsibility and refunded the additional postage that I was forced to pay in order to receive my order.

Im glad that they carry Genuine Lexus parts. But shipping is a little expensive for just 4 TPMS, $30. 😣