LexusPartsNow.comReviews of lexuspartsnow.com

Part came next day as promised.

Terrible experience, I felt like they didn't want to be bothered or sell anything. I had a question about a part and clips to connect it with. The AI chat sent me in circles and told me to send an email. I did so and it's been almost 48 hours with no response. I tried calling but the phone tree said not to call them about parts verification, they would not answer these questions on the phone and directed me back to the chat feature. I went back to the chat feature and it again just took me in circles to an email. I finally gave up and ordered one from a nearby dealership. The extra $20 was a small price to pay for talking to someone on the phone.

Great prices. Great service. Easy ordering.

Terrible company, sent me wrong part, how ignorant you have to be to sent a wrong part! Their support is a waste of time, probably some offshore company in India. I live in Europe, so paid a lot for shipping of a wrong part, now i have to pay for the shipping back and then again for shipping to me. US companies are getting worse every day, sloppy. They sent me shipping label to return the wrong part and the label is fake, cant be used said by the FedEx guy as he tried to scan the barcode

A coplete runaround and wasted time. Hours on the 'chat' line. endless auto e-mails. Rude service when you can even get it. More than a week just to find the order status, contnuously told 'shipped' and USPS says 'awaiting shipment'. over and over for a week. The worst on-line company we've ever dealt with.

The service was excellent. The part I ordered arrived quickly and without any problems, and it was exactly as advertised. Very satisfied with the experience, and I would definitely order from them again.

Lexus partsnow.com send me the wrong part. I confirmed that it was the wrong part with photographs of the part they shipped me with what I ordered on my receipt. After waiting a week for their claims department to reject my request for an exchange for the part that I ordered they told me the request was denied because the part I ordered was electronic. They ignored the fact that the right side mirror for my car was not the part that I ordered. I was then told to wait another 2 days for them to review my RMA. Their customer support is completely unhelpful and they're clearly not looking at what they're sending out. They're also blindly denying RMA requests in hopes that customers will become frustrated and give up so they can keep your money after sending people parts that they didn't order. This is a $600 mirror for my car. When I explained that they sent me the wrong part number without even looking at what the part number was they claimed that the part number that I ordered was superseded by the part that they sent me and that Toyota no longer makes that part. However this is untrue as the part number still exists on lexus's web page and is still available through the dealership as well. Essentially a white marble colored right side mirror when I ordered a silver one to match the paint color of the car. Lexus still makes that paint color and still makes the mirror with that color. The part number that I ordered from their website was right down to the color code and instead of sending that to me or telling me they didn't have it they just shipped me a different color that nobody wanted so that they could make their sale. And now they're trying to deny the replacement. All I want is the part I ordered my money back and I want it taken care of immediately.

Fast shipping and correct part received.