Robert E.
While the bag I ordered was what was…
While the bag I ordered was what was shipped it proved too small for my needs. I tried it first and that was apparently my mistake. "Once used no returns" So Customer satisfaction is not a priority with this company.
Response from LexingtonLuggage.comJan 29, 2020
Hello Robert, We are sorry that after your 3rd trip using the bag, as per your contact, you felt that the bag was too small for your needs. Unfortunately, as clearly stated in our return policy, once an item is used, and traveled with, the item is no longer eligible for a return. If the bag was still new and unused, we would have had no issues accepting it back for a return or an exchange. Sincerely, Lexington Luggage