customer
Not dependable...don't take a chance if you have a trip coming up.
I placed my order with plenty of time to get my luggage before my trip. Lexington took a week to even order my set from the manufacturer, and it didn't arrive in time for my trip. I kept emailing Lexington to make sure it would be delivered in time, and they kept telling me it would be delivered with a few days to spare. Once I finally got my tracking number I discovered my shipment was scheduled to arrive the day I was leaving on my trip. I had to order another luggage set at the last minute and it cost a lot more than my original order. 7/16/24 Update In Lexington's comments, they don't mention several emails that were exchanged with customer service before my order shipped, and they reassured me that my luggage would definitely arrive before my trip. When days went by and I still didn't have a tracking number I was worried. When I received my tracking number with the late delivery date I was told it was too late to cancel my order. So the order was shipped across country and intercepted by the carrier near me, and sent back. I was saved the hassle of having to ship the order back myself. However, I still had to contact Lexington to ask about my return credit. They didn't refund my credit card for my purchase until I sent another email 8 days after the order was received in their warehouse. I then received my refund the next day. With this kind of "customer service" I would not order again, and expect better treatment. I ended up ordering the same luggage from Macy's, received all of it in time for my trip and only paid a few dollars more. Definitely worth the extra money for no issues and fast delivery.
Response from LexingtonLuggage.comJul 2, 2024
Hello Marydale, you placed your order on 6/15 at 1:17am, which was a saturday. There is no outbound shipping on the weekends so your order began processing the very next business day which was monday 6/17 and shipped within our 1-5 day shipping window (4 days) which is stated on every single product page on our website. We are sorry your order did not arrive in time, however, we hope you found we did immediately inform you of the arrival date from across the country so you would have plenty of time to make other arrangements and intercepted your order that was in transit to you to return to sender so you would not have to ship anything back for return. We do apologize for your order not arriving in time and going to a competitor and having to pay a much higher price than with us.