Jessica T.
Responsive seller: Briggs and Riley luggage set
I purchased nearly a full Briggs and Riley luggage set (six pieces). I was somewhat wary due to uneven reviews. Lexington Luggage sent a cryptic message the next day asking me to call them. After I was unable to reach them, I was afraid, thinking that it may have been a scam and that I would be out of a large amount of money. It turned out not to be a scam at all. They happened to be "out of stock" on a particular piece and offered me multiple options for substitutions. Alex did a great job. During the delivery process, FedEx temporarily lost a label on one of the pieces, resulting in a mess on the tracking site (it looked like it had been returned to sender). Lexington was on it immediately and assured me everything had been fixed and I would receive the shipment as promised. I got all the pieces safe and sound, new in box, as advertised, on the day they were promised. Their responsiveness rate by e-mail was excellent. I am very happy with my experience.
Response from LexingtonLuggage.comSep 24, 2019
Thank you for the great review! Sincerely, Lexington Luggage




