S. G.
Incompetent company.
I ordered three bottles with chug lids as gifts which were to be given at the same time. The bottles are lovely. However, the lack of care in how they were packaged and sent out resulted in a very crushed box. I cannot now give these out because it looks cheap and nasty and this order cost me £83. Apparently, although we can get men on the moon – this company cannot post out another cardboard box. They have offered me the delightful compromise of a discount for me to buy more goods from them and then – hurray I’ll get another box. How ridiculous. Just send out another box. I am sorry I purchased these bottles now. This is not a company who are helpful when there are problems.
Response from Let's WanderOct 13, 2025
Hi Dr. Goldman, I truly apologize for the experience you had with your order, and I completely understand your frustration. I can only imagine how disappointing it must have been to receive a damaged box, especially when these bottles were intended as gifts. I sincerely regret that we did not meet your expectations and that the solution we provided didn’t fully resolve the issue to your satisfaction. The replacement box has already been sent and is on its way to you, and we hope this will help improve your experience with us. Please know that we have taken your feedback seriously, and we’re actively working on improving our packaging processes to prevent situations like this from happening in the future. We truly appreciate your patience throughout this process, and we are grateful for your honest review. Thank you for your time, and if there’s anything else I can do to make this right, please don’t hesitate to let me know.




