Catherine C.
My bottle has broken
My bottle has broken - I have now been chasing a replacement lid for over a month, they keep fobbing me off and asking the same question regarding my order number which has now been provided twice . Given the cost I would expect a better lid! They continue to sell new bottles but can’t send me a replacement list - awful customer service, all round dreadful experience - I’m shocked and disappointed in both their care, ethics and the product.
Response from Let's WanderOct 13, 2025
Hi Catherine, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you’ve experienced. We understand your frustration, and we are truly sorry for the delay in processing your replacement lid. Rest assured, the lid will be shipped out to you next week, and we will notify you as soon as it’s on its way. We truly appreciate your patience, and we’re committed to resolving this for you as quickly as possible. If you have any further concerns, please don’t hesitate to reach out to us directly.




