Let's WanderReviews of letswander.co

Response from Let's WanderAug 26, 2026

Hi Angela, Thank you for sharing this, and I'm truly sorry for how this order was handled. We've since resolved the payment dispute on our end, and we want to acknowledge that the experience you described falls short of what we aim to deliver. We're taking a look at our cancellation process internally to make sure this doesn't happen to other customers. If there's anything else we can do to make this right, please don't hesitate to reach out to us directly at [email protected]. Best regards, Tammy

Response from Let's WanderAug 26, 2026

Hi Elizabeth, Thank you for sharing this, and I'm sorry to hear the return and refund process didn't go the way it should have. That's not the experience we want for you, and we want to get this sorted properly. I'd like to look into what happened with your returned package and the refund directly. Could you send us your order number (or the email address used for that order) at [email protected] so we can locate it and figure out exactly what went wrong on our end? We take our money-back guarantee seriously, and we want to make this right for you as quickly as possible. Best Regards, Tammy

Response from Let's WanderMar 2, 2026

Hi Cata, Thank you for your feedback, and we sincerely apologize for the delay you experienced. Your order was reshipped and successfully delivered on January 7th. If there are any further issues with the delivery, please don't hesitate to reach out to us at [email protected], and we'll assist you right away. Best regards, Tammy

Response from Let's WanderMar 2, 2026

Hi Sylvia, We sincerely apologize for the inconvenience you've faced. To help resolve this, we are currently waiting for an image of the bottle you received without the stickers, as part of our process. Please respond to our previous email or reach out to us directly at [email protected], and we'll work to resolve this issue promptly. Best regards, Tammy

Response from Let's WanderDec 29, 2025

Hi there, Thank you for sharing your feedback, and I sincerely apologize for the frustration this has caused, especially regarding your Christmas gift. We completely understand how disappointing this situation must be. To clarify, we do have pre-order announcements on our website that specify the estimated arrival dates for our products: before Christmas, after Christmas, and early January for restocked items. It's possible these details were overlooked during the ordering process, and we deeply regret that it wasn’t more apparent. We take full responsibility for ensuring that our product details are clearly communicated, and we appreciate you bringing this to our attention. If you have any further questions or concerns, please feel free to contact us directly at [email protected] and we’ll provide you with an update on your order’s shipping status and next steps. Thank you for your patience, and we appreciate your understanding.

Response from Let's WanderDec 29, 2025

Hi Zaria, Thank you for sharing your feedback. We understand your frustration and want to address your concern as quickly as possible. Unfortunately, we’re unable to locate your order or previous conversations using the name provided in your review. To help resolve this properly, please email us again at [email protected] with your order details, and we’ll ensure to assist you right away. Thank you for your understanding, and we look forward to resolving this for you. Best regards, Tammy

Response from Let's WanderDec 29, 2025

Hi Myra, Thank you for sharing your feedback, and I’m genuinely sorry for the frustration this situation has caused, especially with it being a Christmas gift. As stated on our website, your order was processed as a pre-order, which was indicated in the product description at the time of purchase. We apologize if this wasn’t as clear as it should have been, and we understand how this affected your gift plans. Regarding the refund, we are committed to resolving this matter as quickly as possible. If you’d like to proceed with the refund, please reach out directly to [email protected] and we’ll handle it right away. We truly appreciate your understanding and patience as we work to make this right. If you need further assistance, we’re here to help. Best regards, Tammy

Response from Let's WanderDec 29, 2025

Hi Cindy, Thank you for sharing your feedback, and I sincerely apologize for the frustration this has caused. I understand your disappointment, especially given that the order was meant to be a timely gift. As mentioned in our previous conversation, your order was placed as a pre-order with an estimated delivery before the end of December. We’ve already shipped your order, and the assigned carrier is Royal Mail. Your tracking number is IW695282875GB. Please note that tracking updates will only appear once the carrier has scanned your package, so it may take a few days for updates to show. We’ve also sent an update with this information to your email address. If you still don’t see tracking updates or have any other concerns, please feel free to reach out to [email protected] and we’ll assist you further. Thank you for your understanding, and we appreciate your patience. Best regards, Tammy