Went to Les Schwab on 12th Ave., Nampa needing tires, not for a car, but for a wagon and an old wheelbarrow. First services person at the counter had no experience with these types of tires, but J. F. Colton understood what we needed and appeared with 4 new rubber tires for the wagon and had the old wheelbarrow tube and tire replaced with new ones. Made our day! Very helpful and friendly
GE
Gene
Les Schwab Up-Sale Greedy Shop
Les Schwab was, at one time, a great tire store with a customer service orientation. Now they are a terrible shop that ALWAYS tries to up sale. The last time I went to have my snow tires and wheels swapped for the warm season tires and wheels, I was informed that unless I bought 4 new tires, they could not change the wheels and tires. I was told the warm season tires were unsafe. I then took the vehicle to another shop where they swapped the wheels/tires. I had the tires inspected at 3 tire shops. Was told they were fine for another 10K miles. I will NEVER go back to Les Schwab!!! It's all about corporate sales and greed now days.
RH
Rolson H.
My steering wheel was crooked and the…
My steering wheel was crooked and the car pulled to the right. I took it in into Les Schwab for a front end alinement. I picked up my car and the steering was crooked and the car pulled to the right exactly as it has before I took it in for alinement. When I picked up the car , they showed me a printout of the adjustments, but it was for a 4 wheel alinement, I requested and paid for a front end alinement. I later pulled the wheels off and there were no tool marks on the tie rods. I think the charged me for an alinement, but did nothing to the car.
HR
Honest R.
The best customer service!
They fixed a flat tire for me once free of charge. I didn't forget this.
Despite going to 3 other tire shops (who didn't want to be bothered and had lines like the DMV) this company stepped up like professionals and made quick work of it.
My last set of tires was purchased from them and all my new tires will be also. Because of their great customer service , professionalism and pricing this company stands heads above other tire shops!
ST
Steve
No longer the best, now the WORST!
My family have been loyal customers for over 50 years...NOT ANYMORE! Les is dead, his heirs couldn't manage it successfully, so 'sold out' to an investment company who could care less about quality products or service. Once Les Schwab died everything fell off a cliff. I have had several problems, between brakes, tires, batteries, alignments, but most recently I needed rear brakes. Because it was urgent I mistakenly thought of Schwab. Just rear brakes, $640. I left fuming and will never go back!! I researched the specific parts prices and found Schwab marks them up 100-200% and they are cheap Chinese parts. Also, they suggest or demand certain parts need replacing when they DO NOT! They're just trying to ring the register. I have since found a local mechanic who is knowledgeable, reasonable and fair who quoted $120 for the front brakes, far from Schwab's $640. NEVER GO BACK!, they're not the same company, rather, the worst of the worst. Les Schwab, the man was a man of integrity and did right by his customers. These owners a real slime-balls.
BR
Brad
They wouldn’t rotate tires that were…
They wouldn’t rotate tires that were purchased there, tried bullying me into buying new tires. The tires still had many miles on them. Went to another tire place to get them rotated. Can I download a picture of them?
IO
Interagency O.
Refused (Littleton shop) to fix flat…
Refused (Littleton shop) to fix flat from inside with patch which I have had done correctly by other shops in other tires in the past... instead sold me BS $600 with of new tires on Tundra First time another les Schwab (Rock Springs) shop said it was repaired...was not still leaked slowly...Don't use this company!
BG
Big G.
Will never go to them again.
Went in to have a slow leak repaired on a tire. They took it in right away and then came back and said they let the air out of my tire and then checked the date of manufacture. It was 10 years old but at least 50% tread. They said they would not put air in the tire to get me home because of danger to the employee. I had to buy new tires or they would see about maybe a used tire. We have used Les Schwab prior to the sale to the new company. I will never go to them again.