Les Schwab Tire CentersReviews of lesschwab.com

I was charged for a service that I did not approve. When I let headquarters know of my concern, they denied it and accused me of lying. I do not recommend them.

Horrible sexist shop!!! Treat me like because I am a woman I'm must be dumb about cars and I can be pushed around!!!! I have used les Schwab for years but after today never again. I had to fight over a warranty last time and now this. Went in for a flat ended up being side wall damage cool I was gonna by a new one then the lady came out and said I needed both front tires I'm like ok the one front is under warranty she was oh well you don't have to replace it I would just recommend it. I'll go ask my manager . Next thing I know there refusing to honor the warranty because " the alignment" but yet I was in there just a couple months prior for the so called other front tire that needed to be replaced till you found out it was warrantied and no one said my alignment was off then let alone it wouldn't cause significant damage in such a short time. Once again you tried to upsell me then refused to cover the warranty for the second time. haha and it gets even worse!!!!! as I am looking for a place to replace my tire I look in my manual and I realize that they have been selling me and putting the wrong size and with tire on my vehicle!!!!!!! So the side wall damage and the constant issue of having sidewall damage and needing replacement is due to your lack of ability to put the correct tire on my vehicle!!!!!

I am a competent mechanic and engineer. Occasionally i like to have little things done to save me time. But i also like to test the competency of the companies i do business with. Les Schwab failed worse than i have ever seen on tests I've conducted numerous times with other businesses. Moreover how the company reacted to finding they were being tested was even more surprising. I would bring in my truck without a brake caliper pin in, an important component. And do the pre trip safety check as well as brake check. Conducted numerous times i was always given a clean bill of health. I even asked if they could get be a caliper pin on one service just so it would be on the record that they were missing it. Coil spring seat. I removed a coil spring seat and complained on my vehicle leaning. I was offered ball joints shocks and tie rod ends. Which I might note were all less than two months old. No employee even noticed the missing seats. I asked for an alignment and was denied for crown nut pins, a 5$ trip to O'Reilly's fixed. I expressed my grievances pretending to be a no nothing consumer and was told a polite corporate ," not our fault, we don't care" And a literal "Our team members aren't trained enough to see those things" When I dropped my act that's when things really got interesting as a shouting match ensued with a crazy eyed service manager over my, "deliberate sabotage of my own property" and how "it's impossible to drive without those pins" concluding with me leaving with the conclusion to call corporate. Corporate was even more shocking, a coarse voiced man with a bad attitude continued the verbal assault of demonizing me for the "deliberate sabotage of my own property" Which concluded in the statement of "we don't want to do business with someone whose going to double check our work and test us" In conclusion it appears Les Schwab tires wants the quick cash and lack of accountability that comes with inexperienced or uninformed consumers. Always looking for the next person that just doesn't know better.

I was on my way out this morning and tpms light came on I went to Les Schwab due to previous experience being excellent They are short staffed but still went out of their way to be courteous and helpful. They were organized and were at the door at 8am asking each customer how they can help then getting us where we needed to be I only had to get air in my tires thankfully He was very courteous and informative Great place

I have always went into Les Schwab needing simply a new pair of tires but left always with so much more with their kindness, quality, and care for my vehicle. Always an A+ experience.