Les Schwab Tire CentersReviews of lesschwab.com

One star only because I can't give zero or negative stars. Have been a loyal customer to les Schwab for at least 15 years. Their customer service has severely declined over the years. I will never buy from them again after this. They screwed up the alignment on my truck, which ruined $1200 tires. One person there told me they would replace them on warranty, but when the job was done they said they would not replace them on warranty and tried to charge me. They will not stand behind their work. Go somewhere else!

Had to wait for two hours at Les Swabs to get a tire rotation done someone pulled up and they drop everything they’re doing to do a tire switch. Really pathetic for a company. Guess someone people get special treatment. This was at the new Mose Lake location.

Went this morning to get new tires put on and they told me I needed new struts; $1900. Called my mechanic who just inspected my car 5 months ago and he told me that there was no way Les Schwab would know that by just changing my tires. My mechanic told me what to listen for and notice and that has not been happening. Buyer BE AWARE; SCAM ALERT!!

Wow. What has happened to Les Schwab? I recently had new tires put on our small motorhome. The front tires had two different air pressure levels in them and it appears the person who put the tires on the duals in back had never done it before. They removed the valve stems I had on and replaced them with new ones so that I cant check the air pressure without removing the wheel cover! This is so basic and not like the kind of service I once received from Schwab. If they are going to use rookies for the job at least have someone supervise their work. This is completely unacceptable and I will be back tomorrow. I just hope I'm not told this is the way its done. The worst service I have ever gotten at a Les Schwabs tire center.

I had a CV Axel repaired which went great, until I took my car on the freeway. The splash shield was left unsecured and was dragging, eventually folding completely over. upon returning I was told (by John -JT) a missing section with obvious signs of grinding on the road was like that when I brought it in and the best they could do was to look around and attempt to secure what was left. I expressed my displeasure and left with the screws which promptly came loose on the freeway a second time. I returned and had the manager (Carol) tell me the the missing sections happened more likely from the snow and ice and she secured it (temporarily) with a zip tie. Earning trust includes accountability when things don’t go well- I will not be back. I have responded to a satisfaction survey and had a response from les Schwab from a previous review, both of which have resulted in no effort to remedy the situation. I can not hear your words because your actions speak much louder.

The technicians seemed to truly have my safety at heart. They did a tire and brake inspection and diagnosed and fixed a problem I was having. Very kind and thorough. Took all the time I needed to answer questions. Update: since going in I have been getting an intermittent tire pressure, VSC, ABS, and emergency brake warning. Took it in and was told it was a coincidence. My mechanic is out of town until Spring. Will update again after ✔️ with him. I could handle tje warnings but when they show up my transmission will not shift out of Park. The technician reset the code for me. Fingers crossed...

I purchased 4 tires for over $1000.00 from Les Schwab in March of 2023 then paid for the front and rear alignment. By the time it was time to rotate them a few months later they were going bald. I was told that I would need to buy and pay for a new set of tires even though they were under warranty. I argued with them about it and they didn't care. Then I was told that the tire's they sold me were not being made anymore. The wires were showing on my tire's and was told that it would take a week to get new ones ordered. I was forced to go elsewhere and purchase a couple of tires for another tire company. Then all 4 are going bald again and was informed that they didn't do the alignment properly which is causing the problem with the tires, yet I'm being told I have to pay out of pocket for new tires. The mechanics are rude as hell when I go in to address my problem. Also the bald tire's are a very high risk of blowing up, which puts me in severe danger of having an accident on the highway causing injuries or death.I also care for my toddler grandson and I'm always transporting him to and from school which puts him in grave danger of injury or death as well😡

Took GF car into Lewiston’s Main Street store for a battery check. They didn’t have a battery in stock but found one in their Moscow location and put ahold on it until the check was done. Battery checked out bad and that’s when things headed south. Battery wasn’t ordered, nobody communicated with each other that the one in Moscow needed picked up or delivered. Now 4 hours later still waiting on the battery to get here. Really frustrated and pissed about the whole situation. Would not recommend this location to my worst enemy.