Les Schwab Tire CentersReviews of lesschwab.com

We bought 4 new tires for the SUV and paid for the Road Hazzard warranty, they recommended a certain tire that was popular and would always be in stock in case all had to be replaced. So we got two flats on the same side and took them in for repair. They removed the nails and fixed the holes, but suddenly found a hole (Exactly the size and shape of a standard screw driver) in the sidewall, now they want to replace all 4 tires. They tell us that those tires are no longer available so we have to buy tires that are more than TWICE as much as the ones we financed. They won't give us credit for the ones we bought and won't increase the credit limit to cover the higher cost. We can get tires from Walmart for less than Les Schwindals original price, but we still ending up buying tires we already paid for.

Les Schwab Tire Center 216 SE 118th Ave, Vancouver, WA I spent over $1000 for something that should have cost me ~$150 because, according to Roman (Assistant Manager), this was entirely my fault for trusting Les Schwab to do their job correctly. Instead, their incompetence caused damage they refused to pay for, and even worse, their immature and pompous attitude prevented them from learning from their mistake like any adult. Simply put, they charged me for an incomplete job, damaged my vehicle in the process and then allowed me to drive off with a cracked rim that could have cost me my life during my business trip. I recommend anyone dealing with this location document their entire experience you might need it for an attorney. Current management appears to think being shady and untrustworthy is standard business practice. They WILL indeed damage your vehicle and not take responsibility. Ignoring the concept and process of elimination, like teenagers, they will lie with an elaborate coincidence story to try to absolve themselves of any responsibility and validate the damage. They WILL lie about the actual work done to your vehicle because any technician could miss a rusty 1.5” crack inside the rim after explicitly being told the specific wheel has an air leak... They will lie even when confronted with the photographic and technical evidence. They even resort to shadow-banning REAL reviews on Google, this practice alone speaks volumes. Save yourself a headache, avoid Les Schwab at all costs. You can use various competitors or go to your dealer service center. At the very least, remember to document your experience, good luck. Feel free to check with Infiniti what the maintenance schedule, per the factory service manual, for that rear speed sensor... Epstein didn't kill himself.

Branden who works for Les Schwab in Sandy, Oregon is awesome. My husband confused the Les Schwab workers when he dropped off Ford snow tires that he wanted to be put onto a Toyota Sienna. Les Schwab employee Branden was very sorry about the confusion and my having to wait. I appreciated that he wanted to make sure he didn’t put someone else’s tires on my vehicle. I appreciated Branden taking the steps to explain what was going on and why it was taking a little longer for them to do their job. He couldn’t get in touch with my husband so he took the extra time to look on the camera’s to see if it was my husband who dropped off the tires. He said, “it was our vehicle who dropped off those tires.” Even though he couldn’t reach my husband by phone Branden said, “he would test one tire to see if it fits on our Sienna” and it did. My husband finally called back and told them those Ford tires would work on the Toyota. They fixed one flat snow tire and changed the lug nuts, because they didn’t fit the Toyota properly. He smiled and was very helpful my whole visit, even though they were busy. It made the experience good. He even said if my husband dropped off the wrong tires they would squeeze me in tomorrow no matter how busy. Wow great customer service.

I went in yesterday after work to schedule an appoint to hacve new wheels put on my vehicle. I had to wait 10-15 minutes before someone came in to help me. I told that gentleman what I needed and he told me that he'd have to get a manager to schedule it. So I waited another couple of minutes and talked to someone (should have gotten their name). He took my information and told me to come back tomorrow at 4:15. So I did. However when I got there and after waiting for about another 10 minutes, I was told that they couldn't find the appointment and they "never schedule for 4:15". So I waited in line all that time for nothing. I used to have good customer service there and always recommended Les Schwab to family and friends. However that will now change as I will recommend that they go elsewhere from now on as I will never go back again. This is the Tracy CA store.

The less Schwab on matt loop in Medford is upselling people things they don't need on their cars and trucks.

Took my Honda in to get the brakes checked. I made the appointment online and dropped it off. Roughly 15 minutes later I received a call from a technician. The call went like this: " Technician: Hi this is (insert name) with Les Schwab, it looks like we can get you fixed up for $86.00, we need to replace X Y and Z but that will be $86.00. Me: Ok Ill agree to the quote of $86.00." The next day I went into pick up the car and was told it was $453.00, I immediately requested to talk to the person I had spoken to on the phone. He came out and was adamant that he never said $86, he said it twice and I repeated it once. Am I really in a he said/ she said argument with a reputable company? I asked him to pull up the call so we could listen to it and easily resolve this issue. He then stated they do not record calls. He offered to place old parts back on my car which I refused. I briefly stated how this situation was BS, paid and left. I emailed the corporate office hoping they would have a recording of the call but they were no help. Their email is shown below. This place is a joke. Avoid them at all costs, and if you cant avoid them, only agree to quotes you see on paper as in an email or print out. They can run this scam all week on Reunion residents. Good afternoon, Jason, Thank you for reaching out and I apologize for any trouble you experienced in our store. We do not record our phone calls, so I will not be able to hear what was communicated; however, I do find this very odd. I do not see any invoices, work orders, Quotes, or modifications to the invoice that reflect the price you say they quoted you. We also do not offer any brake job that costs $86.00. I'm not sure where the issue originated or how this would have been communicated at such a dramatic difference. Since I would not be able to decipher the conversation from here, I would strongly suggest meeting with the store manager to discuss this further. He would be able to look into and investigate with this further with the employee you spoke with. Please let me know if you have any questions or need anything else from me. Thank you, Nate Les Schwab Headquarters

BEWARE SCAM WARNING!!! Les Schwab, 2360 S. Chambers Rd, Aurora, Co ... Have used this location since it opened. Get my tires/brakes done here...recommended to family, and they use them... NOT ANYMORE! 06/21/22 at 10:15 I took my car in to rotate new tires. Was informed estimate 168001449xx that I needed new brakes including rotors $736.42. Concerned, because our son uses the car for school, I had our family mechanic of over 20 years take a look...because less than three years ago I had that all done by the same company. Well, guess what... the car doesn't need them... Not a thing wrong with them. Called and spoke to the manager, the guy who told us we needed new brakes, was let go for falsely telling folks they needed unnecessary repairs. His words, not mine. Won't ever use this location again! BEWARE BEWARE BEWARE!!!!!!

I have nothing but good experience with Les Schwab in multiple locations (even though I did not buy tires from them): free flat tire repair, free tire rotation and free pre-trip inspection. I know where I will buy new tires when I need them in the future.