Leila
Poor quality glasses
Poor quality glasses. Shocking Customer Service. It's the worst customer service and unprofessional. They will never send you a prepaid return postage even it’s their fault. STAY AWAY!!Do not waste your money ...totally junk
Response from LensmartMar 10, 2025
Sorry for the inconvenience. Our policy clearly states that special items cannot be returned or exchanged. If it is our problem, we will definitely solve it for you. You contacted us about the unclear vision of the glasses. We made them according to the prescription information in the order. There are many factors that affect the wearing effect of glasses. We are willing to find the reason for your unclear vision. Our customer service is waiting for your reply. We will make further progress as soon as you reply. Thank you for your support.