Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

Eileen A.
Jun 23, 2025
I need to return these glasses..ur…
I need to return these glasses..ur giving me the run around n there's no customer service phone number. Bad customer service as u can't even talk to someone about ur order.
Response from LensmartJun 23, 2025
Sorry for the unpleasant shopping experience. Our customer service has responded to every email you sent. We noticed that you contacted us after receiving the goods and said that the frame and lenses were not suitable. We are willing to exchange them for you and replace the lenses for you. However, you rejected our proposal and said that you wanted to return the goods. We respect your wishes and are willing to process your return according to our policy. Our customer service has provided you with a new solution and is waiting for your reply. Thank you for your understanding and patience.
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Wayne G.
Jun 23, 2025
Don’t hesitate to order!
I have been pleasantly surprised by both the quality of the glasses I received and my interactions with Customer Service. I ordered 2 pair of combo glasses (glasses with magnetic sunglasses). I must admit I was hesitant given my prescription, and the very affordable prices (seemed too good to be true). I was very excited to receive the shipment. The glasses arrived in hard cases with cleaning cloths. The quality is equal to the $800 pair I purchased locally and the prescription is dead on!! They are exactly as pictured. I have only had the glasses for a few days and have already received several compliments. I did have a hiccup with one of the clip ons and reached out to Customer Service who corrected it in a timely manner. Customer Service was easy to deal with, very polite, professional, and they resolved the issue very quickly!! I am impressed with the quality of the glasses and the level of customer satisfaction I received. I am preparing my next order now!!
Response from LensmartJun 23, 2025
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Irene Alejandra Sanchez H.
Jun 21, 2025
Experience and quality
The experience was satisfactory. They replay with answers to my question the next day. I have been purchasing from LENSMART for a very long time and all the lenses and frames are a very high quality material.
Response from LensmartJun 23, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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S C.
Jun 21, 2025
AVOID
AVOID . They sent the wrong prescription and refused to refund even though I had to try them out, so lost the refund through the ridiculously short return policy. It's a con. Don't me fooled. AVOID.. Contacted customer service and useless responses
Response from LensmartJun 23, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~ Sorry, could you please provide us with the order number?
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Janet B.
Jun 21, 2025
Replacement glasses
Although it was kind of complicated to describe what the problem was through messenger, it was handled efficiently, and and the result was favorable. I hope to receive my replacement glasses soon. Very satisfied with the results.
Response from LensmartJun 23, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Megan S.
Jun 21, 2025
Wonderful service
Wonderful service, very easy and accommodating.
Response from LensmartJun 23, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Paula Y.
Jun 21, 2025
LOVE THEM!!!!b
I loved how they were fast at responding to my questions and making sure that my glasses were the right fit for my eyes! The prescription didn’t have my PD on it and they messaged me to make sure that my glasses were going to fit me and even helped me measure my PD.
Response from LensmartJun 23, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Courtney
Jun 21, 2025
I have ordered from Lensmart multiple…
I have ordered from Lensmart multiple times, I had my first issue ever with an order and within an hour of me messaging very late at night they contacted me back and offered away to fix the issue plus compensation just for having an issue. I truly appreciate the quick response, the solution to the problem plus more. I will most definitely continue to use Lensmart for my glasses and would recommend them to everyone.
Response from LensmartJun 23, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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