LensmartReviews of lensmartonline.com

The glasses were exactly as they looked on the website and the delivery was quick!

The way they behave is unqualified. They have been sending emails for a month. Since the glasses arrived broken, I asked for a full refund. They have not responded to my request yet, they are hindering the process with meaningless questions (can I see well with them, should I send the medical paper, etc.). It is impossible to communicate with them on the merits. I don't even understand how they can have a rating of 4.7, what they sell is garbage. It is generated by a lot of fake bots. The whole thing is a scam! No one should order from this site!!! What they write below is simply a lie. They offered no solution. They kept asking if I could see with my glasses on and kept demanding that I send them these medical papers. I replied that they had no right to ask for this, the papers contained sensitive data. Furthermore, my problem was not that I could not see with them, but basically that I did not like them on me. According to their website, there is a possibility to take them back without any obstacles in such cases (70% and 100%). In vain I wrote in the message exchanges to get over this. They never answered any of my questions and did not justify their request. YOU CANNOT TALK TO THEM!!! The customer service is a lying chatbot..... (I'll add that after writing this review they suddenly started responding intelligently and stopped asking for a medical certificate....It would have been easier to write this honest review a month earlier.) I don't know how a company like this can operate, how they can sell anything in an EU country. If anyone knows a way to help get them banned, please contact me!

I had an issue with my new glasses, and Lensmart was incredibly helpful in resolving it. Their customer service was attentive, quick to respond, and genuinely cared about making things right. I’m really impressed with their support—great experience all around! And I absolutely loved the way the glasses frames came out they are so beautiful would 10/10 recommend :)

Placed an order of 7 pairs, received 2 correct, 1 wrong and the rest missing. When I contacted them a few weeks later as I was waiting to see if the rest would show up (the tracking site was awful to deal with) they pretty much insinuated I was a liar and refused to credit me or resend what I was missing. Had to do a charge back with my bank. I spent $180. Won't buy from them again.

Great service from the customer service! Had a problem but was solved quickly and easily! The website is user friendly and made it easy to order my glasses and they arrived on time!

Their customer service is so helpful and went above and beyond to answer my question regarding lenses. I’ve been purchasing from Lensmart for the last 3 years and I’ve enjoyed every pair of glasses I’ve bought. Their prices are outstanding and make it possible to own more than one pair of prescription glasses.

I have bought a couple of glasses of Lensmartonline, both regular glasses and sunglasses and I'm more then happy with them. Unfortunately one of my glasses broke. I reached out to Lensmarts Customer Service Center and I received fantastic service. They were both fast to respond and very helpful. I got new glasses. I can highly recommend to shop at Lensmartonline.com

I'm absolutely in love with my new glasses from Lensmart! The style is sleek and modern, and the quality is top-tier . The frames fit perfectly, and the lenses are crystal clear. I love how comfortable they are to wear .The detail is very impressive. Highly recommend Lensmart for stylish and high-quality glasses that won't break the bank.