LensmartReviews of lensmartonline.com

The glasses were great and high quality. Also a lot of options to choose from.

I love the selection of eyewear at Lensmart. The frames are stunning and come in so many different sizes and colors. You can’t get a better deal than Lensmart!

Hideous. First off - the glasses are literally ten times larger than the ‘try lenses on’ program on Lensmart site shows. They without exaggeration cover up half of my face. Horrifying. Moreover the frames are flimsy. And though the “made for giants” oversized frames are by far the worst offense / problem - shipping takes forever and lenses quite expensive. The package is clearly being shipped from some far away place in Asia; and they do not use a normal courier that can be US tracked. Fully terrible experience and gross waste of $100 hard-earned money, not to mention my time invested that I’m never getting back either.

They helped me so much with everything I needed they were the best and so very respectful!

It is an awesome experience as if they know me already as a friend , Absolutely a 5 star for many reasons . They entertained every questions I had , made possible solutions to my missing info in my prescription. Everything seems to be not a problem for them . They just want to make their customers satisfied and happy .

Lensmart was recommended to me by a friend who now has an extensive collection of Lensmart eyewear. I appreciate the help I received regarding an issue to my prescription and the prompt response. I will be purchasing again.

Gyors,megbízható,segítőkész hozzáállás.

Order #C25080648575349608 I ordered glasses on 8/5/2025 received them on 8/20/2025. I immediately reached out to customer service to let them know that the prescription seemed off and I was not able to see out of the glasses. I have been going back and forth with customer service about the issue. Lensmart keeps asking me for photos of the glasses, the PD everything but willing to send me return and refund information that I have requested. I wish I had done more research on this company before ordering this time. I ordered 2 years ago and had no problems, must be under new management or something else has happened that Lensmart is now producing defective products and refusing to refund customers money. I’m sure if you check my order number you will see all the back and forth that has taken place and still Lensmart will not provide a return address or process my refund. I had no choice but to file a complaint with the BBB and the FTC. I will continue to make others aware of the poor customer service provided by Lensmart as well as the fraudulent services provided. I am also considering obtaining an attorney, now that I have found out the mailing address on my own.