Sheila Long A.
I am very DISPLEASED with Lensmart
I am very DISPLEASED with Lensmart. I only served my glasses. On the day I was suppose to receive them they sent me an email questioning my PD which was already on the prescription. Why wait to delivery date to ask? I paid for faster shipping. I thought all the questions were answered and my glasses would be on the way. NOPE. Now they want an extra $8.95 for processing. I WILL NOT PAY THEM ANOTHER DIME. I order them 9/28. THIS SITE IS A JOKE! I hope Zenni appreciates my business because they sure don’t.
Response from LensmartOct 13, 2025
We apologize for the inconvenience. If you do not fill in the PD when you place the order, we make the default PD according to the international standard. If the PD is special, the doctor will mark the PD value on the prescription order. We noticed that you indicated that you have paid this fee. Could you please provide us with a screenshot of the payment for confirmation? After confirmation, we will arrange for expedited production for your order. Thank you for your understanding and patience.




