LensmartReviews of lensmartonline.com

The glasses fit perfectly and they are so stylish and affordable.

Their consultants are very friendly and so patient with their clients. Ordering process is so smooth. I will always buy my glasses from them.🌸

Updated review - After reading the reply from Lensmart is that the prescription I gave initially was correct but did not include the PD. As I said in my email I could not calculate the correct PD with the method they provided so I sent a prescription that had a PD on it. This was all explained in the email. As well if the 'Try it on' feature is only for measurements then this should also be articulated. More misleading information. The sizing is off, the prescription is off, the photo chromic feature is not enough as I'm squinting in the sun as I also mentioned. I wish Lensmart would respond to complaints as they are sent with emails and multiple pictures only to met with no compensation or help, as they are so quickly to respond to a negative review which I do only to warn other customers of unacceptable service. I appreciate honest reviews especially when purchasing something like glasses. 1st review - Very misleading return policies right from the beginning. I was asked to take pictures, provide the PD which I did and tried again with a flipped ruler. The glasses are too big and look nothing like the ones I tried on through website. They offered to fix the lens for $92US or refund the cost of the frame only. I’m out over $180 and have to start the process all over again, however I have lodged other complaints with this company. Very much the same as other people reported. Here’s the email I started with: Hello, I received the following Order # that was ordered October 7, 2025. I am requesting a full refund of $181.47 CDN for these glasses. Here are the issues with the glasses: 1. The prescription is off, I have another pair of glasses that I have with the same prescription and they are fine. These I cannot see properly from a distance, it is blurry and I could not use them. 2. The photochromic part of the glasses does not even seem to work at all. I can’t see any difference when I go outside. I tested them with my other glasses which worked fine on the same day. 3. I have to find another pair of glasses now which will take more time as these took so long to arrive. I ordered Oct 7th and these arrived yesterday Oct 23rd, the package seemed to be stuck somewhere from Oct 13th onward however the tracking was very vague. 4. I find your return conditions very misleading. The sales pitch that that there is a money back refund on the sales page. What it doesn’t say is the conditions. Also you cannot click on these icons to get the information which I have found to the following: • For returns and exchanges within 1-15 days: the refund amount is 70% of the lens price and 100% of the frame price. • For returns and exchanges within 16-30 days: the refund amount is 50% of the lens price and 80% of the frame price. • All costs associated with the return and replacement of items due to non-quality concerns, such as the freight for self-return & replacement and re-delivery by Lensmart, are the responsibility of the person who initiated the return and replacement. This is hardly the sales incentive of a 30 day returns, 365-day warranty and money back guarantee (shown below): Please advise asap regarding my refund. I am hoping considering the problems with the glasses (prescription not right and you can’t resell as you’ve said and the problem with the photochromic lens issue) plus the misleading guarantees you will rectify this situation in good faith. Thank you,

Very responsive and great customer service!

Great products for reasonable price. Loves it!!

Objednával som si trikrát okuliare a vždy prišiel tovar v poriadku a v sľúbenom čase.

Ordered 2 pairs of glasses in the same style but in different colours and had one pair fitted with varifocal lens. I paid for express courier delivery fee as I needed them quite quickly. The glasses arrived just over a week after placing the order. I was slightly skeptical at first but they turned out to be great and good value for the price.

Great at communicating when you have questions