LensmartBy offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jeanie
Communication is easy and quick, and they are very understanding! They are very help and accommodating! Great company.
Response from LensmartNov 13, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Matebogo M.
Their client service is top tier green flag. I will come back to buy more.
Response from LensmartNov 13, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Charlotte L.
They respond really fast and solve the problem quickly.
Response from LensmartNov 13, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Mia D.
One of the worst experiences I’ve ever had. I received 2 pairs of glasses on 10/26/2025 and was displeased with the quality. I reached out by email to request a return and was given the run around - with multiple attempts to persuade me to agree to an exchange. After daily email communications, I received their return address on 11/4/2025. Please note that I submitted a dispute on 10/28/2025 because Lensmart was intentionally delaying my ability to return the items by failing to provide their return address. On 11/8/2025 Lensmart confirmed that they have received the returned items and are refusing to issue a refund until I drop the dispute. They are saying that the “refund is failing” due to the dispute. The most ridiculous excuse I’ve ever heard. They are deceptive, unethical and should be shut down.
Response from LensmartNov 13, 2025
We apologize for the misunderstanding. We did not refuse to process your return and refund. After receiving the item, you contacted us saying you didn't like the frame. Since we offer frame replacement services, we asked if you would like to try other styles, but you declined. We are willing to process your return and have provided a return address. However, we noticed you initiated a dispute. We apologize, but a dispute will cause the refund to fail. Please don't worry, we are a legitimate company. Once the dispute is closed, we will arrange your refund. Could you please close it? Thank you for your understanding and cooperation.
Mardee
Everything went well except should give shipping updates
Response from LensmartNov 13, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Cleo
Wooow I love your product and it's gonna be my first time to use it, i can't wait to rock it 💃
Response from LensmartNov 13, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Orsolya P.
Lendsmart has always made my glasses exactly according to the prescription I sent. I’ve already ordered from them three times, including a pair of sunglasses — now I can finally drive in bright sunlight! I also ordered glasses for my little daughter; the frames are high-quality and durable.The frame measurements are clearly listed in the product details, and it’s worth checking them with a ruler to make sure they’ll fit properly. My sister has already ordered several pairs of glasses for herself, since she has a strong prescription and her eyesight is getting worse quickly — she didn’t want to spend a lot of money. She recommended Lensmart to us as well, because she’s very satisfied too. Their selection is constantly expanding, and I’ll definitely order from them again!
Response from LensmartNov 13, 2025
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
LINEO J.
Needed to change my frame type and PD changed after I've send and paid for the order, and they assisted me in every way possible.
Response from LensmartNov 13, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
