Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

Kari W.
Nov 22, 2025
Sloooooooow🐢🐌
I ordered three pairs of prescription glasses. Tracking information showed they were delivered. They were NOT delivered. I was instructed to contact the shipping company. I just got errors on their website when I entered the tracking number. Eventually, Lensmart provided me a valid tracking number. It took 2 +months but, the glasses were finally received. I will add more about the quality of the product at a later date.
Response from LensmartNov 22, 2025
Sorry for the inconvenience. We apologize for hearing this. We checked your order and the logistics information shows that the package has been delivered. If you haven't received it, have you contacted the post office? If you have any questions, please contact our customer service and we will do our best to resolve the issue for you! Thank you for your understanding.
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Dorothée G.
Nov 21, 2025
Toujours satisfaite merci
Toujours satisfaite , je vous donne 5 étoiles merci
Response from LensmartNov 22, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Susanderi
Nov 21, 2025
Eyeglasses
I ordered 3 eyeglasses and I absolutely loved them! Delivery was very fast also. I recommend Lensmart :)
Response from LensmartNov 22, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart
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Angi M.
Nov 21, 2025
I highly recommend Lensmart on their…
I highly recommend Lensmart on their over and above Customer Service alone. Due to an unforeseen circumstance, on my part, there was a problem with my order and they promptly reconciled the situation right away with no questions asked, absolutely no pressure tactics and everything went smoothly. They were kind and most helpful. Sadly, I don’t see Customer Service like that very much anymore but when I do, you just have to share it.
Response from LensmartNov 22, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Leonardo
Nov 21, 2025
Exceptional service!
I am absolutely delighted to say that their willingness to resolve any issues is exceptional!
Response from LensmartNov 22, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Khanya
Nov 21, 2025
My experience was the best service and…
My experience was the best service and communication smooth. They got my prescription right on both pairs. Definitely staying with Lensmart and introducing to my friends and family.
Response from LensmartNov 22, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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unathi S.
Nov 21, 2025
Everything was made easy for me
Everything was made easy for me
Response from LensmartNov 22, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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MsBella L.
Nov 21, 2025
My experience was good
My experience was good. The website was easy to use and the service was fine. Everything went well with my order.🥰🥰🥰🥰🥰
Response from LensmartNov 22, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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