Lisa H.
They will play with your credit card / DONT TRUST THEM / THiEF / Scam
This is the worst company , be AWARE they will sc…ew you over , I rather pay 100$ more even 200$ , they lie , they take your money even if u cancelled 4 mins after the purchase, they send you a bunch of emails about changing your mind and saying”” we will Refund you after this email “ NEVER THEY WILL .. I rarely saw a bad service like this ,like TERRIBLE , cheap prices for cheap workers with cheap values , I truly hate who they are and what they do. I would Be ashamed. DONT DEAl with them you will regret your life , they play with your credit card , omg a bunch of problems , disgusting
Response from LensmartNov 26, 2025
We apologize for the inconvenience. When you contacted us previously, some of your orders were already in production. According to our policy, refunds are for 90% of the order amount, which we clearly informed you before processing the refunds. Regarding the canceled orders, we have already processed the necessary procedures for you. However, we noticed that you initiated a dispute, which will cause the order refund to fail. We contacted you immediately to inform you of this situation and repeatedly requested that you close the dispute so that we could continue processing the refund. Unfortunately, you did not close the dispute, causing our system to fail to process the refund. Once the dispute is confirmed to be closed, we will continue to process the refund for you. For the orders that need to be returned, we have also provided solutions and are awaiting your response.