LensmartReviews of lensmartonline.com

Response from LensmartDec 12, 2025

We apologize for the unpleasant shopping experience. We made them according to the prescription data in the order. However, there are many factors that affect the wearing effect of glasses. We noticed that the prescription data you filled in the order is inconsistent with the data in the original prescription given by the doctor. Because you filled in the wrong data, the lenses are not clear. We are willing to remake the lenses for you according to the correct prescription, but you need to pay the cost of the new lenses. If you do not want to remake the lenses and want to return them, we will also respect your wishes for you. If you have any questions, you can contact our customer service and we will do our best to help you. We will definitely solve the problem for you!

Response from LensmartDec 12, 2025

Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!

Response from LensmartDec 12, 2025

We apologize for the inconvenience. We are sorry to hear this. We checked your order, and the logistics information shows that the package has been delivered. We have also verified with the shipping company multiple times, and your package has indeed been delivered. If you have not received it, or if the post office informs you that there were problems during transit, could you please ask the post office to provide a certificate? If the package was lost or damaged during transit, resulting in you not receiving it, we will certainly provide you with a solution. Thank you for your understanding and cooperation.

Response from LensmartDec 12, 2025

Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！

Response from LensmartDec 12, 2025

We apologize for the unpleasant shopping experience. The sizes provided on our official website are measured according to the actual frame size, and a slight discrepancy is normal. Our website also states, "The size is measured manually. There will be a slight deviation. Sorry for any inconvenience caused." If you are not satisfied with the size you received, we are willing to offer you an exchange service. However, according to our policy, you will be responsible for the return shipping costs, and if the frame you wish to exchange for is more expensive than the original one, you will need to pay the price difference. This is clearly stated on our website. If you believe the product size is indeed incorrect, could you please provide relevant proof? Once the problem is confirmed, we will certainly provide a solution for you. Thank you for your understanding and cooperation.

Response from LensmartDec 12, 2025

Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Response from LensmartDec 12, 2025

Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！

Response from LensmartDec 12, 2025

Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!