LensmartReviews of lensmartonline.com

Unfortunately, my experience with Lensmart has been very disappointing. I followed all instructions, returned the glasses internationally at my own expense, provided tracking, and communicated clearly. Despite this, the process has been extremely slow and unclear. I was repeatedly asked to close my Klarna dispute before receiving a refund, which put me at financial risk. Communication has mostly consisted of delays and references to “waiting for warehouse feedback,” without any clear timeline. For comparison, I ordered from a competitor afterward and received a refund without even needing to return the product. I would strongly recommend improving customer communication and making the return process more transparent and fair.

Very helpful, great customer service, resend the package when mine was lost Package arrived in time

I loved my glasses from Lensmart! They’re super cute & great quality.

Habe meine Bestellung noch nicht erhalten ,also kann dazu noch nichts sagen. Aber hatte Kontakt mit dem Service da mein Bestellverlauf im Kundenkonto nicht hinterlegt war. Super schnell Antwort erhalten und Problem gelöst,sehr netter Kontakt 😊 Hoffe die Brillen sind auch so super❤️

Purchased glasses for my husband, bifocal lenses . When received nothing was correct could not see far or near with the lenses. They asked us to send a picture with the PD which was done and then they required a picture with my husband wearing the glasses. Finally they told us that I had to pay for the new lenses ??? $92 US later I received the lenses and the reading location is way to low on the lenses, therefore unable to read a menu correctly. Now they inform me that I must return the glasses and pay for the return and the would refund me only $70.43 US. These glasses cost me over $200???? And it is not our fault that they can’t be used.

I ordered the Edwina frame, the lens height should have been 45mm. In fact mine were supplied with a left of 48mm, and right of 52mm. I also ordered for them to be bifocals for my prescription, which they could not supply and upgraded me to progressive for which I had to pay extra.Because I have a high prescription, and wanted thinner lenses, I paid $75 extra for advanced lens 1.67 refractive index. What a shock, when I eventually received them. The frame was too big,and the lenses were not made out of 1.67 resins, but standard 1.56.The Lenses were twice as thick , as they should have been. I had another pair of glasses made online, from another company with the correct lenses. They were half the thickness. I sent pictures of the comparisons to Lensmart, who were still adamant my lenses were correct. Wow. Unfortunately for Lensmart, I know all about optics as I worked as an engineer on optical and electronic instruments from Switzerland. I would be very cautious using this company. There is no customer service. Take it or leave it. We are right!!

I’m very happy with my glasses from Lensmart! They fit perfectly and feel very comfortable to wear. Shipping was very fast, and the glasses arrived in great condition. I can see perfectly with them, and the quality exceeded my expectations. I would definitely recommend Lensmart!

Very good experience