Claire
Don’t Use Lensmart there are other options
Having ordered from this company before (successfully) I was really surprised to receive an email asking me to confirm my address in my second time ordering. Having confirmed immediately, they then followed up to tell me my address was incorrect and my county did not exist. I live in Somerset, it definitely exists. So since my address didn’t exist and I couldn’t persuade the company otherwise I asked for a refund. Lensmart then spent a week messing me around only to tell me that they wouldn’t refund me because it was too late to cancel my order as it had been processed! I’ve since confirmed my address but as yet no dispatch confirmation, no delivery and no refund. When it goes right it’s fine but warning when it goes wrong there is no processes in place to put it right my advice either don’t risk using this company… there are plenty others doing the same thing which are more reliable
Response from LensmartFeb 7, 2026
We apologize for the unpleasant shopping experience. We never refuse to process refunds for you. When we finished preparing your order and were applying for the shipping label, we received feedback from the logistics company that the postal code you entered in your order was incorrect. We immediately contacted you to confirm. Because the address was not confirmed, you expressed a desire for a refund. We informed you of the refund amount according to our policy, but you were not satisfied. We have provided you with a solution and are awaiting your reply. Once we receive your response, we will follow up as soon as possible.