LensmartReviews of lensmartonline.com

The customer service was very helpful with my quality issues and the replacement of my glasses.

Terrible customer service. Charged my credit card immediately and then asked a series of questions about my prescription. I answered them and never heard from them again. Phone number listed for the company doesn’t work, I’ve sent 8 emails over the span of 6 weeks and have heard nothing. Product hasn’t been delivered and there’s nothing more than I can do. I’ve disputed the charges with mastercard and am waiting for resolution. The positive reviews this place received are likely Chinese bots… I would NEVER recommend this company to my worst enemy, let alone anyone else. Update/Response to their response: I wrote this review with my google account. That is not the account I used when dealing with you (I used my account through my ISP) so I find it interesting that you’d say “we only received one email from you”. That’s impossible since you’ve never had any dealings with this account. Further dishonesty from your company. It took you 24 hours to reply to a negative review, but you still haven’t responded to my final emails - especially the one asking for the order to be cancelled and refunded. This should show the public that you suck even more than I initially stated.

I LOVE THESES GLASSES! 🌻✨ I wear them all the time it’s just what I needed 🤍

My order/prescription was wrongly customized and lensmart corrected and recustomised the new lenses with no additional charges and the package was recieved in good quality. the customer service was very good

SCAM! Please do yourself a favor and don’t order glasses from them. My glasses arrived in an envelope, the cheap case was fully cracked and the glasses bent! I contacted them, they answer once a day in the middle of the night (glasses arrived from china, so I assume they sit in china as well), with autogenerated answers it seems, that repeat themselves over and over. I told them the product arrived damaged and they asked me 7 times so far for more pictures. I don’t know how many more pictures I’m supposed to send, which I told them as well. Then they asked for a video, I told them I had sent enough evidence of a damaged product and that I would like to send the glasses back and receive a refund. After 15 (!!!) emails going back and forth, they still have not given me the return address and are telling me they don’t see anything wrong on my broken glasses and they need to see more evidence before they can provide me with return address and how much money I would be refunded. Their policy (my mistake for not reading it) states you only receive up to 70% back if returning your glasses, but they have not even told me any amount I’d receive back for the broken glasses. Oh, and you have to pay for return shipping as well. So I am out $145 because they sent me broken glasses I cannot wear. Do yourself a favor and DON’T order from them!

The ordering process was very easy and smooth. My first order was unfortunately delayed and never arrived, but when I reached out to customer service, they were very responsive and helpful. They followed up promptly and placed a new order for me to ensure I receive it this time. I’m currently waiting for my order, but I really appreciate their effort to resolve the issue.

Gyönyörű szemüvegkeretek, kifinomult lencsék és pénztárca barát árak, kell ennél több ?! Egyszerűen imádom hordani őket. Ha szemüveget keresel itt megtalálod a megfelelőt, csak ajánlani tudom.

Lovely frames, lovely price and comfortability at its best!