LensmartReviews of lensmartonline.com

The glasses are so beautiful! They really feel like high quality glasses, and they make any outift more interesting and fun! I really recommend! 🤍

I am so obsessed with Lensmart glasses, I get compliments everywhere I go. The quality is so amazing, customer service is a 10/10. I love Lensmart and the fact that you can get your glasses even if you have prescription!

PLEASE READ BEFORE BUYING FROM LENSSMART! I rarely write negative reviews, but I have NEVER experienced such disappointing and frustrating customer service in my life! I purchased THREE pairs of prescription glasses from LensSmart, and TWO of them had incorrect axes. I wasn't seeing properly, so I went to my eye doctor, who examined the glasses and confirmed the problem. The doctor wrote a note on my prescription confirming the incorrect axes and even signed it. BUT LENSSMART REFUSED TO ACCEPT THIS PROOF! They insisted that I provide a VIDEO of the doctor examining the glasses. After countless emails, frustration, and wasted time, I actually went BACK to my eye doctor on 9 October 2026 to obtain the video they demanded. I provided the video, the doctor's written confirmation, my prescription, and evidence of the glasses. AND GUESS WHAT? THEY DIDN'T APPROVE THE VIDEO EITHER! ARE YOU SERIOUS, LENSSMART?! What exactly do you expect your customers to do? How many times must someone visit an eye doctor to prove that their glasses were made incorrectly? I have done EVERYTHING they asked, yet instead of resolving the problem, they continue making things more difficult. Their customer service feels like talking to a robot. The replies are repetitive, unhelpful, and show absolutely no understanding of the frustration they are causing. What makes me even angrier is seeing LensSmart constantly promoting their products through influencers, sponsorships, and discounts. They seem to put so much effort into attracting customers, but where is that same effort when a paying customer needs help? IS THIS HOW YOU TREAT PEOPLE AFTER TAKING THEIR MONEY? I have provided medical evidence, followed their instructions, and given them more than enough opportunities to resolve this. This entire experience has been absolutely exhausting, stressful, and unacceptable. I trusted LensSmart with something as important as my eyesight, and I deeply regret purchasing from them. I WILL NEVER PURCHASE FROM LENSSMART AGAIN, AND I CANNOT RECOMMEND THIS COMPANY BASED ON MY EXPERIENCE. I am sharing my story publicly because I believe potential customers deserve to know what they could face if something goes wrong with their order. LENSSMART, YOU SHOULD BE AS INTERESTED IN HELPING YOUR EXISTING CUSTOMERS AS YOU ARE IN ATTRACTING NEW ONES! Extremely disappointed. Absolutely unacceptable customer service. NEVER AGAIN!

Disappointing Product Quality and Customer Service I am extremely disappointed with my experience with Lensmart. I provided my prescription, pupillary distance (PD) measurements, and the requested photo when ordering my glasses. Unfortunately, the glasses caused blurry and distorted vision, dizziness, and headaches, making them uncomfortable and unusable for me. When I contacted customer service, I requested a solution. Lensmart offered a partial refund for the lenses and a full refund for the frames, but required me to pay the return shipping costs. I was willing to accept the partial refund as a compromise to resolve the issue, but I do not believe customers should have to pay additional shipping expenses to return glasses that may have a manufacturing or prescription accuracy issue. I attempted to resolve this matter directly with the company, but we could not reach a satisfactory agreement. I am disappointed with the product, their policies , and the way my complaint was handled. Based on my experience, I encourage potential customers to carefully review Lensmart’s return policy before making a purchase.

This was my first time getting spectacles & I’m so happy that they got my prescription correct. Their frames are not so heavy and i love how fashionable they look one wouldn’t even tell that they’re prescribed glasses. I can’t wait to make the other purchase,i love all my glasses. Thank you Lensmart

I received my glasses from Lensmart and I was so impressed with the quality of the glasses and how fast they came in. I'm so obsessed with my new glasses that I will definitely be ordering again!!

Muy bonitos y cubren mucho el solo. Me encantaron mis gafas!

i absolutely love lensmart and their frames!! they have super trendy styles for a fraction of the cost. glasses came in super fast and are excellent quality.