Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

Martina C.
May 21, 2026
Ich habe 3 Brillen bestellt
Ich habe 3 Brillen bestellt. Eine davon defekt. Seit dem 24. 4,sprich schon fast einen Monat, diskutiere ich mit denen und im Endeffekt kam nichts bei raus. Ich soll die Brillen zurückschicken auf meine Kosten nach USA, Versandkosten gehen IMMER auf den Käufer und kostet 45€ Minimum. Also Achtung!!!! Ich habe es satt mit Lensmart zu kommunizieren. Ich habe noch NIE eine komplizierteste Vorgehensweise erlebt!!!! Ich bestelle nie mehr wieder! Ein Alptraum
Response from LensmartMay 22, 2026
Regarding the damaged glasses, we have already processed a full refund for you. Regarding the other two pairs of glasses for which you filled in the wrong prescription, we have also processed a return for you according to our policy and provided a return address. The refund amount and shipping costs are clearly stated in our return and exchange policy on our website. For more information on our return and exchange policy, please click here: https://www.lensmartonline.com/about/return-policy/ Thank you for your understanding.
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Mia
May 21, 2026
My package was lost and they offered to…
My package was lost and they offered to send a replacement package no questions asked. Good customer service.
Response from LensmartMay 22, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Thobeka
May 21, 2026
Love my glasses 😭🔥🔥the frame is…
Love my glasses 😭🔥🔥the frame is insanely beautiful ❤️got my order just in time
Response from LensmartMay 22, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Janet L.
May 21, 2026
Lensmart's customer service is the best i have experienced.the best…
Lensmart's customer service is the best I've experienced. They were prompt getting back to me with my problems, which I created and helped me fix my mistakes when I ordered. The glasses I ordered were perfect. I wear progressives and they fit great and looked very modern and stylish. I am a very satisfied customer 😀
Response from LensmartMay 22, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Bbr
May 21, 2026
AVOID
AVOID - UNUSABLE PRODUCTS AND TERRIBLE CUSTOMER SERVICE. Ordered two pairs of glasses with my normal prescription that has been great with other online glasses companies, but from here they were completely blurry. Contacted customer service for a refund and they made endless excuses to avoid giving one, asking me to pay postage to the USA (that would cost more than the refund) and to go to an opticians and have them verify the glasses are faulty (no opticians would do this for glasses that are not theirs). I have never left a negative review before but when they have send a completely unusable product and then refused to refund or help in any way - should be avoided, much better alternative online shops with good products and customer service.
Response from LensmartMay 22, 2026
We apologize, but many factors can affect the fit of your glasses. If you believe we made a mistake, we need you to provide a video of the inspection for confirmation. Once confirmed, we can either resend you a new lens free of charge or offer a full refund. If you cannot provide a video, we can only process your request according to our policy. Return shipping costs are clearly stated on our website. Could you provide your order number? We will check it for you. If you have any questions, please contact our customer service, and we will do our best to resolve them for you! Thank you very much for your understanding.
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Ozsvàrt T.
May 21, 2026
Great fast service!
Great fast service!
Response from LensmartMay 22, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Melanie
May 21, 2026
Tres satisfaite de faire affaire avec…
Tres satisfaite de faire affaire avec lensmart
Response from LensmartMay 22, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Kourtney M.
May 21, 2026
Great Customer Service.
Great Customer Service.. Beautiful glasses .. I have been a customer for 3 years and I'm always completely satisfied
Response from LensmartMay 22, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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