Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

Jennifer B.
Jul 17, 2026
If I could give less than one star I…
If I could give less than one star I would. Never got my glasses. They keep telling me they were delivered, but they were not delivered to me. I contacted customer service the post office then I just decided to dispute the charge on my credit card. What I really wanted was just my glasses. This is a horrible company for customer service stay stay away.
Response from LensmartJul 17, 2026
Sorry for the unpleasant shopping experience. According to your order's logistics information, the package has been delivered to the address you filled in on the order. If you have not received it, you can contact your local post office to confirm the situation. If the situation is confirmed, we will arrange a replacement or refund for you as soon as possible based on the proof you provide. Thank you for your understanding and cooperation. If you have any further questions, please feel free to contact our customer service team. We will do our best to assist you.
Report
Jadine L.
Jul 16, 2026
My experience with Lensmart has been… amazing
My experience with Lensmart has been great so far. Their customer service is friendly, helpful, and quick to respond. The ordering process was simple, and they kept me updated throughout. Thank you for the excellent support!
Response from LensmartJul 17, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Report
Mr adrian S.
Jul 16, 2026
The worst experience of my online life…
The worst experience of my online life .If items are perfect lucky you .However any returns are at your own cost and usa is not a cheap return from UK. Websites not clear as it looks and mistakes are at your own risk .Plus frame style at your own risk .£90 paid £48 return hopefully in a few weeks .wouldn't recommend as taken over 2 months to receive return address which isn't unfair to mention when I requested it from day of receiving glasses .No hard feelings as its rock bottom prices with rock bottom Service
Response from LensmartJul 17, 2026
Thank you for your comment. Everyone's needs are different, and customers can purchase according to their own choices. Our website also has a try-on function for reference, as well as explanations of lens types. Our website has clearly stated our return policy. If you do not accept our refund policy, we also offer the option of re-lens replacement, and we have already applied for a discount on the cost of re-lens replacement for you. The reason we haven't provided you with a return address immediately is because we've been communicating with you about the exchange details. Once we've confirmed everything, we will provide you with a return address as soon as possible. Once we receive your returned item, we will follow up on your order. Thank you for your understanding and cooperation. If you have any further questions, please feel free to contact our customer service team. We are happy to assist you.
Report
Ike M.
Jul 16, 2026
Not delivered
I ordered 2 pair of prescription glasses and never got them. They said they were delivered but I never got them. The tracking showed they were in customs for 2 weeks then all of the sudden they went from customs to 3 different states in 1 day then from one city to my address in 12 minutes, that would be impossible because that city is an hour away if you drive straight through with no other stops. The neighbors didn’t get them they were not on my porch or anywhere. I contacted lensmart and they sent me to Seel for a refund and I don’t have any cash apps so they want my bank account information and no way in hell am I giving them that. I guess I’m just stuck with fewer dollars and no glasses. In my opinion they are one of the worst companies I’ve ever dealt with.
Response from LensmartJul 17, 2026
Thank you for your comment. Logistics updates can sometimes be delayed. According to USPS tracking information, your order has indeed been delivered. If you haven't received it, your order falls under the coverage of your insurance company, so we recommend that you contact your insurance company to claim compensation. Seel is a legitimate insurance company that supports PayPal, Venmo, and card payments. If you do not wish to provide a credit card, you can choose other payment methods. Thank you for your understanding and cooperation. If you have any further questions, please feel free to contact us.
Report
Christy E.
Jul 16, 2026
Great customer service
I love my glasses. I got 4 pair for a fourth of what it would have cost to get one pair locally. I got progressive lenses and they are perfect. The sunglasses I got are great and keep my eyes shaded good. Also, I tracked my order and USPS said they had delivered them but they were not at my home. Lensmart gave me the tracking number for USPS so that I could file a claim on the insurance that I purchased for non delivery. I would recommend purchasing the insurance and it is only a couple of dollars. Lensmart has been very prompt in replying to my emails and being very helpful. My order did show up 2 weeks after the tracking said it was delivered and that has nothing to do with Lensmart. I think my package was left at a different address in the initial delivery. Lensmart was great during this whole time trying to assist me.
Response from LensmartJul 17, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Report
Monika P.
Jul 16, 2026
I love them
I love them. The quality is great! But the most important is that they have a blue light protection which is awesome!
Response from LensmartJul 17, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Report
Jess X.
Jul 16, 2026
Review
amazing service, the glasses are in pristine condition and amazing quality. Thankyou Lensmart!! 🩵
Response from LensmartJul 17, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Report
Lou N.
Jul 16, 2026
Sham of a company with rubbish products
Ordered from this sham of a company and received prescription glasses that were unusable. Awful varifocal lines that look like windows. Lenses that were supposed to be thinned that weren't and the customer service department, you go round in circles with the same questions over and over. And if you try to return the shipping costs are extortionate! Don't waste your money with the sham of a company. Oh and they will offer you a partial refund if you take down your bad review.
Response from LensmartJul 17, 2026
Sorry for the unpleasant shopping experience. We have customized the lenses for you based on the type and specifications of lenses you purchased in your order. Since you did not return the glasses to the correct return address, we cannot arrange a refund without receiving your return. We have applied for special processing for you. If you do not accept this, we cannot arrange the next steps for you. Thank you for your understanding and cooperation.
Report