LensFactoryReviews of lensfactory.com

Great company with exceptional customer service and products at a very reasonable price. I bought 2 sets of lenses (High-Index Progressive, Polarized +Transitions Lenses) for my Randolph Engineering Aviator Frames. These lens are without a doubt the best lens I have ever purchased in over 40 years of wearing glasses. I am actually overwhelmed at the quality, combination of the High-Index Progressive, Polarized+Transitions Lenses and clarity of my new lens. A very enjoyable and quick buying experience.

Excellent service. They provided a safe and secure shipping box for me to ship my frames, which is so convenient for an busy person such as myself, sometimes I don’t have time to find a box and packing to send an item of a particular size. They made it easy! Also easy was uploading my prescription was and choosing a color and shade gradient of lens. I received a super clever and funny but accurate and detailed update on my order. And, when I received the finished product which honestly didn’t take long at all, I was beaming! They really did a great job. I love when I find a company that clearly care about what they do and how their customers experience their service. I will absolutely choose LensFactory again!

My experience was straightforward from start to finish. I sent them my frames and they handled the rest. Turn around time was quicker than they said. Love the Progressive Transition XtraActive Polarized lenses.

Easy to work with

My order took nearly a month to receive and when I did receive it, it was wrong. I had to send them back to get the lenses fixed. Then I got them back and the frame is bent. I had to take it to Lenscrafters to get them fixed. I should have just gone there in the first place.

4 stars - decent quality lenses overall, shipping was a bit slower than expected but the product itself held up well. Customer service responded within a day when I had a question about my order. Not perfect but I'd order again.

Mari watched over my account, and was great. The guys that put the lenses in the frame were also great. I have no problem forwarding people that need the same service to you.

Service was fast, quality is amazing. Made another order already.