Vince
Email communication was prompt and…
Email communication was prompt and helpful. Delivery was as promised.

We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Vince
Email communication was prompt and helpful. Delivery was as promised.
gregory L.
I had gone through several pairs of plastic lenses before I started to wonder if real glass lenses are still available on the market. I am constantly cleaning my lenses but before long they get scratches. I am also plagued with halos when viewing anything with bright light such as tail lights, television, and computer screens. It was because of this I started looking for a better option and found that glass had far superior optical quality compared to plastics. Then I found Lensfactory online and now have had two prescriptions completed there. I couldn’t be more pleased with the service and product.
Joesph D.
Sent my wife's prescription by mistake. Quickly rectified.
Charles
My latest lens replacement of progressive lenses has me thoroughly pleased with LensFactory customer service and technical know how. My new glasses are extra light polycarbonate that I sometimes forget I am wearing. WELL DONE LENSFACTORY!!!!!!
robert & wanda L.
Great servce. Can not beat their service.
Sandy
I gave LensFactory another chance after they fouled up my last eyeglass order. I should not have done so. This time, it was a pair of $200 sunglasses that needed new lenses. When I received them, the Oakley frame was broken on one side, and badly bent on the other. That's it. Never again. There are lots of eyeglass vendors online; don't waste your money or risk your frames with this one.
Sean
Having my lenses replaced by LensFactory was an enjoyable experience. I received prompt notification when any shipments were made and also when my glasses arrived at their facility. I'm 100% satisfied and would highly recommend them to anybody and everybody.
Michael Hillier, Charlotte N.
They are fast accurate and honest. The folks at the LensFactory asked questions following my initial order that my prior provider didn't. And the result of my new glasses from them were the best in years and at a fraction of the cost. I give them 10 out of 10.