LensFactoryReviews of lensfactory.com

Great service. Lenses were perfect! Very happy with my glasses.

Received my sunglasses today - they are just great! Fit is real nice, prescription is just like my glasses. So happy with the work, I will order a replacement pair for my wife soon! Thanks for the great job and service! Dave Asmus

Made the order. Sent in the prescription. Asked for the shipping box sent. Sent the frames off. A week later got the glasses back. I know the frames were new, but something happened to the frames that made them look brand new. I was shocked. Tried the glasses on, did some adjustments and the lenses were perfect. It took about the same amount of time to get the glasses as if I had gone to my typical glass shop. Am I a happy customer??? You better believe it. If there 10 stars I would have given 11!!!

Service is excellent, BUT You sent it to Canada by UPS. UPS has blackmailed me into paying Cdn$80 (say US$60). Delivery said it was customs duty. That's a lie. $10 is taxes, the rest is UPS so called brokerage. Suggest you use US/Cda Post in future. In fact I would instruct that when I next order from you.

I ABSOLUTELY LOVE LENS FACTORY! Their QUALITY AND SERVICE IS EXCEPTIONAL and their prices are great too! Makes buying eyewear financially manageable, with easy ordering and quick turnaround. And, if you want great customer service, Andrea Simmons delivers! Andrea is dynamite at responding to any questions you may have as well as keeping you abreast of the status of your order from receipt of your order through delivery of your finished product. I have purchased 3 pair of high index lenses to fill 3 different eyeglass frame styles and the results have been spot-on to my expectations. And, I have high expectations! I highly recommend Lens Factory!

FAQs on website say that if you want your old lenses back just include a note with the shipment requesting as much. I left the note but did not receive my old lenses. When I contacted the company their response left much to be desired. They said that they "try" to return the old lenses. This is unacceptable. I didn't really like the new ones I got and now I have no good lenses at all. They should take better care of their processes so that they follow the instructions they give out. And if that doesn't work, they should change the process. Also, what kind of company doesn't just return the old ones? All other lens replacement companies I've used return old ones.

I was going to send another frame for new lens but decided not to because I was disappointed looking out blurry from you lens.

It was so easy to get new lenses for my existing glasses! They sent me the box with shipping label, too!