LensesrxReviews of lensesrx.com

Paid for the premium service for fast delivery, sent in a copy of my prescription, waited 3 weeks, they messed up my prescription.

I got a set of lenses for my Meta Ray-Ban 4006 back in 2025 since I’ve seen them recommended online on various places. Ordering was painless and the price was affordable with decent offers and discounts. I was annoyed that I couldn’t order my lenses without the “Blue Blocker” which just put an ugly yellow filter over everything. I made sure to get the anti-scratch coating, but after a year I started getting painful headaches when I wore them and everything looked blurry with flares from any source of light. I finally made an appointment with an optometrist for a new prescription thinking something was wrong, and she was in shock as my lenses were completely scratched up. She said that they looked like someone used sandpaper to clean them everyday. I need to be clear, I only use the microfiber cloth that came with my glasses, and some cleaning spray. I’ve worn 3 different pairs of glasses for over a decade, and I’ve never had an issue with this routine of microfiber and spray. I even pulled out my most recent pair that got me through high school and college, and there’s no scratches on them, and I got them from Walmart! My vision has now become worse due to constantly torturing my eyes for a year. I hope everyone stays far away from this company if you value your eyes.

I am still waiting for my eye glasses after 500 dollars expense. It's been a month.

I sent my frame to them twice and neither set of lenses corrected my vision. They have some kind of practice where they look at the values of the sphere and cylinder and that changes the prescription from the optometrist prescription. They refunded my money minus shipping. In addition I've had to pay for shipping 3 times . Initially my old frames with older lenses. They returned them with the wrong prescription. I spoke with them and they said they would put the prescription the optometrist ordered. I shipped my frame with their lenses again only to be disappointed again. I told them I wanted my money back. Now for the third time I shipped their lenses only. I paid a total of just under $40.00 for shipping to discover they couldn't deliver an acceptable product. I have an astigmatism and I have always had it and in 56 years I have never had a problem with my lenses correcting my vision. Until Lenses Rx. With their shipping charge and my shipping costs i lost $44.00 with no satisfaction from their services. I will never use them again. It seems good for a lot of people but not for me.

I got the wrong lenses and no one will call me back from customer service.

I recently ordered a pair of frames with prescription with tinted lenses. I had waited three weeks before contacting them to see when they would be shipped. I was told there was an issue with lenses and they will be shipped in a week. The next day they were shipped out. What I received were frames that had a very deep scratch on the front of frame. The lenses, the antiglare coating was all scratched up as if they were wiped with a cloth before the coating had a chance to dry. I just can't believe these were shipped out to me in this condition. Did they even inspect them. After informing company of situation sure it was approved for return but I had to pay to ship them back on top of the shipping fee I had paid to get them. I guess it seemed to good to be true the price all the good reviews. Honestly they should have sent me out a new pair at no cost. I sent pictures of damage they can careless.

Terrible customer service. Was given a code for 35% off but no details. Then was given a condescending response when I reached out to customer service. I’d pay double elsewhere to be treated with respect

This was such a painful experience. I had a great first impression ordering a pair of sunglasses but that really went downhill. I decided to trust them with my regular glasses. It took four weeks. I was patient regardless of needing them quickly because I thought maybe they would pull through. But when they finally came, they were wrong. I have worn the same lenses for years but theirs seemed to have a narrow field of vision. I would have tried to get them checked and corrected but I just couldn’t wait week upon week again with poor community on to boot. It was stressful and I didn’t nit get a full refund either. Just do yourself a favor and go elsewhere.